Collections Specialist bei HHS

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Job Description

Responsibilities

Collections Specialist

Act as the principal liaison between HHS customers and the company. Prepare and maintain all accounts receivable reports and provide customer service to both internal and external customers. 

Responsibilities

• Communicate with customers and HHS leaders regarding collections and alert billing manager of any collection issues    

• Maintain databases of HHS customer information and ensure all payments are posted and applied properly

• Assist in various audits with third party vendor including financial statement audits, state sales tax audits, and more

• Participate in the month-end close process

• Develop, implement, monitor, and report department performance improvement indicators as needed 

• Assist with special projects as assigned

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization

• Communication: Effective written, spoken, presentation, and non-verbal communication

• Customer Service: Service-oriented mentality with a focus on exceeding expectations

• Professionalism: Maintain a positive and professional demeanor 

• Decision Making: Ability to quickly make sound decisions and judgments 

• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs

• Team Player: Willingness to provide support where needed to achieve outcomes

• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings

• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• 2-5 years of collections experience required

• Customer service experience

• Experience using Microsoft Office software

• Workday experience a plus

What We Offer

• Paid time off (vacation and sick)

• Medical, dental, and vision insurance

• 401(k) with employer match

• Employee assistance program (EAP)

• Employee resource groups (ERGs)

• Career development and ongoing training

• On-site gym

Important to Know

• Veterans and candidates with military experience are encouraged to apply.

• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. 

Who is HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.

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