Workflow Change & Implementation Analyst bei FCA

Workflow Change & Implementation Analyst

Division – Business Directed Change, Regulatory Case Management System

Salary - National (Edinburgh and Leeds) ranging from £52,400 to £61,800 and London £57,700 to £68,000 per annum (Salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

Across the FCA, we use Salesforce as our core regulatory case management platform. It sits at the heart of many of our critical regulatory workflows, with c.2500 users of the platform, and c.450,000 cases being managed a year.

We’re looking for a talented Implementation and change analyst to join the Business Directed Change (BDC) department in RCMS. The department leads strategic projects that accelerate the FCA’s ambition to become a more data-led and outcomes-focused regulator, supports business-led product ownership for technology enabled transformation, and provides Salesforce service and support to all FCA users.

The is a new role and the successful candidate will be joining at a time when the organisation is establishing new ways of working, where business and technical teams are better integrated to deliver transformation, innovation, and continuous improvement to our Case Management tools. They will have experience of working with Salesforce, demonstrate business change and communication skills, and have the capability to support implementation and change across the division, influencing stakeholders at all levels.   

What will you be doing?

• Collaborate with stakeholders to understand the impact of CRM system change and implementation requirements in the business. Design and facilitate workshops and engagement activities with stakeholders to define change scope, impact and support requirements

• Manage rollout, prioritisation, and scheduling for operational and technical change relating to casework activity; take a holistic view of all change activity to minimise impacts on end user

• Making implementation and change strategy recommendations to senior stakeholders

• Own the end-to-end user experience, minimising user effort and championing user centred design best practice

• Support end user adoption from design, delivery and implementation, including, training, comms, and user testing

• Manage the deployment process and timings of CRM system change, ensuing technical deployment and operational change schedules are aligned, prioritised, and effectively managed

• Co-ordinated activity of operational support teams (training, frameworks, risk, QA etc) enabling a smooth transition for end-users

What will you get from the role?

• Opportunity to develop a deep understanding of how the FCA and Supervision operate and apply cross-FCA standards of best practice to the delivery of digital products into SPC

• Opportunity to shape the future of our Regulatory Case Management service

• Be part of our new “digital agile” ways of working which will change how the FCA operates – this role is at the forefront of new business-led product ownership and agile disciplines

• Opportunities to engage with a range of senior stakeholders on high profile and strategically important programmes of work

• Opportunity to work in a collaborative, learning environment with a team of talented and motivated colleagues

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)

Minimum

• Experience of planning and prioritising operational change, building change strategies and providing recommendations to senior stakeholders

• Experience of working closely with operational functions including training, policy, process, risk and compliance. leveraging the expertise of multiple operational teams to deliver change, and engaging with stakeholders at all levels

• Experience working across technical and operational teams to deliver technical change into operational implementation

Essential

• Previous experience in operational process implementation and embedding

• Proven track record of successful delivery and making good judgements, including under pressure, in a mature Product-led organisation

• Process improvement experience, including business case development.

• Experience of delivery within matrix teams

• Experience working with CRM Systems (e.g. Salesforce) products and on case workflows, with an understanding of systems and data architectures, and user centred design best practice.

• Excellent analysis and problem-solving skills with a solution-oriented mindset

• Intellectually curious and resilience, able to thrive in a changing environment

• Ability to interpret data and management information to communicate a clear story of its meaning

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee were the first in their family to attend university.

Benefits of working at the FCA

• 25 days holiday per year plus bank holidays

• Hybrid working (work from home up to 60% of your time)

• Private healthcare with Bupa  

• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)  

• Life assurance of eight times your basic salary  

• Income protection  

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly including working part-time, staggered hours, and job shares.  We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as Senior Associate, Regulatory

• Advert Closing Date: Midnight on 19th October 2025

• CV Review/Shortlist: 21st October 2025

• First Round Case Study Assessment: 27th October 2025

• Competency Based Interview: 3rd November2025

• Second Stage Interview: 10th November 2025

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time. 

Got a question?

If you are interested in learning more about the role, please contact:  [email protected] 

Applications must be submitted through our online portal. Applications sent via email will not be accepted.