Sales & Operations Specialist bei ACL Airshop
ACL Airshop · Elk Grove Village, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Elk Grove Village
About Company:
For more than 4 decades, ACL Airshop has been providing solutions for air cargo transportation and aviation customers around the world. ACL Airshop offers unique products and services to numerous leading passenger and air cargo carriers; operating on six continents at a majority of the world's Top 100 air cargo hub airports. ACL Airshop operates in five pillars of highly complementary business segments: ULD Leasing, ULD Sales, ULD Repair, ULD Control, and Cargo Control Products Manufacturing. ACL Airshop fosters a high-performance culture where employees can feel valued, empowered to excel beyond their roles, and engaged.
Job Summary:
The Sales & Operations Specialist plays a critical role in operational coordination, local sales activities and submitting order fulfillment requests. This position serves as a key liaison between the company’s internal teams and its customers, ensuring a smooth flow of communication, efficient handling of leasing and inventory processes, and the timely delivery of goods and services.
Principal Duties & Responsibilities:
- Handle incoming customer inquiries related to sales, perform sales activities, promote additional services and finalize local sales agreements whenever possible. Pass on leads to Sales and/or Key Account Managers.
- Submit fulfillment requests to the operations team to ensure seamless execution of customer orders and timely delivery.
- Perform daily updates on lease-related activities. Maintain organized filing systems for records and documents.
- Respond promptly and professionally to customer inquiries regarding new orders/offers, ULD pickup, delivery, and repair coordination, ensuring a high standard of service that promotes satisfaction, loyalty, and long-term retention.
- Coordinate with the customer support team to address concerns and ensure high satisfaction with station services.
- Prepare lease agreements along with returns and inspections in alignment with established commercial processes and ensure all documentation is submitted through internal systems for proper tracking and accountability.
- Collaborate with the Station Manager and the Inventory Manager to coordinate and arrange courtesy moves for the relocation of ULDs as needed to support customer logistics.
- Monitor and verify ULD status through NetSuite. Make corrections if needed.
- Scan & Upload repair and scrap documentation to the AARS system.
- Prepare Bills of Loading (BOL) or other documents for customer shipments.
- Process, manage and/or execute sales, rental, and transfer orders in accordance with company procedures.
- Create Purchase Orders (PO) for designated vendors.
- Assists with Inventory topics: monthly inventory reporting, compilation and submission of semi-annual ULD inventory reports, identification and follow-up on inventory discrepancies.
- Prepare and distribute periodic reports, e.g. customer/location specific reports, expense reports, third-party personnel reports.
- Perform other administrative topics: manage incoming communications (calls, emails), maintain inventory, order office supplies, offer general office support.
- US Specific: Maintain and update SO shipping logs to support invoicing processes.
- Perform other tasks as assigned.
Required Skills/Competencies/Abilities/Personal Attributes:
- Customer Service Orientation: ability to demonstrate a commitment to high-quality service and responsiveness in customer interactions.
- Sales Skills: ability to effectively communicate with customers, understand their needs, persuade them to buy, and close deals successfully.
- Attention to Detail: accuracy in documentation, data entry, and process execution.
- Communication Skills: strong verbal and written communication skills for effective coordination with internal teams and customers.
- Organizational & Time Management Skills: ability to prioritize tasks, manage multiple workflows, and meet deadlines.
- Problem Solving & Initiative: ability to proactively identify issues and follow through with appropriate solutions and actions.
- Collaboration & Teamwork: ability to work effectively with cross-functional teams to achieve shared goals.
- Technical Proficiency: Microsoft Office Suite. Familiarity with NetSuite or similar ERP systems is an advantage.
- English proficiency (written and spoken). Command of other languages (depending on a region) is a plus.
Education and Experience:
- Diploma in Aviation/Logistics, Business Administration, or relevant disciplines is a plus.
- Proven record of working experience in a similar position in logistics.
- Solid understanding of logistics/operational processes and administration.
Work Schedule/Location & Other Requirements:
- Monday-Friday (Full Time - AM Shift)
- Location: ORD - Illinois
Pay & Benefits:
- Hourly / Bi-Weekly Pay
- Annual Merit Increase, awarded based on individual performance
- Company Paid Holidays
- PTO
- You will be eligible for benefits including medical, dental, vision, voluntary life insurance, short- and long-term disability, and other supplemental plans on the 1st day of the month, following sixty (60) days of employment. Eligibility for 401(k) begins after ninety (90) days of employment. Employee premiums for benefit plans is determined by the Plan provider(s).
Other Requirements:
- Availability to answer calls outside of standard office hours may be required, depending on business needs.
The description above is only a description of the work and not an exhaustive list. The person who fulfills this position is therefore obliged to carry out all activities which are reasonable for this position.
An Equal Employment Opportunity Workplace
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