Financial Counselor Lead - ORMC Ed Registration bei Orlando Health

Financial Counselor Lead

Facility: ORMC ED Registration
Location: Orlando, Florida
Type: Variable Full Time
Shift: Varies

About Us

For more than 100 years, Orlando Health Orlando Regional Medical Center (ORMC) has been a trusted healthcare leader in Central Florida. As the flagship hospital of the Orlando Health system and one of the region’s largest tertiary facilities, ORMC delivers advanced surgical, medical, rehabilitative, and emergency care.

We are proud to be Central Florida’s only Level One Trauma Center, recognized by U.S. News & World Report as a “Best Hospital” and high performing in multiple adult procedures and conditions. Our excellence is further highlighted by 13 hospital units holding the Beacon Award for Excellence from the American Association of Critical-Care Nurses.

Position Summary

The Financial Counselor Lead plays a vital role in supporting patients and families by providing financial guidance, explaining billing processes, and ensuring payment collection is handled with care and professionalism. This position combines customer service excellence with strong financial and administrative skills to create a smooth and supportive experience for patients.

Essential Functions

• Provide exemplary customer service in alignment with Orlando Health’s values.
• Communicate clearly and professionally with patients, families, payers, and team members.
• Identify and resolve customer service concerns, implementing service recovery when needed.
• Accurately gather and input patient/guarantor demographic and financial information.
• Explain necessary forms and obtain required signatures.
• Verify insurance benefits, obtain authorizations, and follow up on pending or denied claims.
• Explain insurance coverage, collect co-pays, deductibles, and self-pay balances.
• Establish payment arrangements for outstanding balances as needed.
• Resolve patient billing questions with complete and accurate information.
• Coordinate with physicians to obtain necessary authorizations, diagnoses, and procedure details.
• Document all benefit and authorization details in the registration system.

Qualifications

Education/Training

• High school diploma or equivalent.
• Completion of annual Corporate and Patient Financial Services educational requirements.

Experience

• Minimum 2 years’ experience in a financial, business office, or customer service role.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Strong typing skills and at least 1 year of PC/Windows experience.

Licensure/Certification

• None required.

Why Orlando Health?

• Recognized Excellence: Named one of America’s Best-In-State Employers by Forbes.
• Comprehensive Benefits: Access to free educational programs and well-being services to support you and your family.
• Immediate Coverage: Enjoy benefits starting day one, with flexible options to balance work and life.

Join Our Team

If you’re passionate about helping others, skilled in financial counseling, and committed to delivering excellent service, we invite you to apply today. Become part of our mission-driven team at Orlando Health ORMC and make a meaningful impact on the lives of our patients and their families.