The Adult Program Coordinator leads efforts to support adults aged 21 and older in accessing employment, healthcare, housing, and social services through the Access to Services (ATS) Program. This role promotes self-advocacy, independence, and holistic well-being through case management, workshops, and community partnerships.
Reporting to the Program Manager of CSD Works NV, the Coordinator supports program strategy, implementation, evaluation, and stakeholder engagement to enhance service accessibility and outcomes for Deaf, Hard of Hearing, DeafBlind, and Disabled adults across Nevada.
Participant Support & Case Management
· Conduct participant intakes, needs assessments, and individualized goal planning to identify barriers and service needs.
· Provide referrals and coordinate access to employment, healthcare, housing, and social services.
· Offer ongoing case management and follow-up to ensure continuity and success of participant support.
· Address participant concerns using empathy, active listening, and cultural humility.
· Maintain accurate case notes, documentation, and data in alignment with program and compliance requirements.
Workshops & Training
· Facilitate workshops on independent living, financial literacy, employment readiness, and self-advocacy.
· Develop and adapt accessible educational materials that meet the diverse needs of adult learners.
· Support participants in connecting to vocational training, job development, and skill-building opportunities.
· Gather and incorporate participant feedback to enhance workshop relevance and effectiveness.
Community Engagement & Partnerships
· Build and maintain relationships with local service providers, employers, and community organizations.
· Collaborate with agencies and stakeholders to improve access and coordination of services for adults with disabilities.
· Represent CSD Works and the Access to Services Program at community events, meetings, and outreach activities.
· Support efforts to strengthen public awareness and promote equitable access to resources statewide.
Program Evaluation & Reporting
· Track participant outcomes, service utilization, and progress toward goals.
· Assist in implementing evaluation tools and gathering data for program reports and funding compliance.
· Identify trends, gaps, and challenges in service delivery and recommend improvements.
· Contribute to quarterly and annual reports by summarizing activities, outcomes, and success stories.
Compliance & Certification
· Maintain required certifications and trainings (e.g., FERPA, HIPAA, Mandated Reporter) as directed by the Program Manager.
· Follow organizational policies and funding guidelines to ensure all program activities meet compliance standards.
· Safeguard participant confidentiality and adhere to ethical standards in all service coordination.
· Support implementation of risk management procedures and report any compliance or safety concerns.
· Perform other duties as assigned to support program operations and organizational goals.
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:
· Knowledge of adult learning principles, independent living, and community resource systems.
· Understanding of program coordination, case management, and service delivery processes.
· Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.
· Skilled in maintaining accurate program documentation, tracking data, and assisting with evaluation activities.
· Ability to work collaboratively with service providers, agencies, and community organizations.
· Strong interpersonal and communication skills, including public speaking and presentation delivery.
· Competency in developing accessible and inclusive materials for adult participants.
· Working knowledge of data collection and reporting tools to support program evaluation and continuous improvement.
· Demonstrated cultural and linguistic competency when working with diverse populations, including Deaf, DeafBlind, and Hard of Hearing adults.
· Commitment to modeling CSD’s mission, values, and commitment to equity, inclusion, and community empowerment.
Qualifications
· Bachelor's degree in Human Services, Social Work, Rehabilitation Counseling, Education, or a related field; equivalent professional experience may be considered.
· Minimum 2–3 years of experience in program coordination, case management, or direct services with adults.
· Experience facilitating workshops or community-based trainings preferred.
· Experience working with Deaf, Hard of Hearing, DeafBlind, or Disabled adults strongly preferred.
· Proficiency with Microsoft Office Suite and collaboration tools (Teams, SharePoint, Planner, etc.); experience with learning or case management systems.
· Ability to communicate effectively in American Sign Language (ASL) required or willingness to achieve ASL proficiency within the first year of employment.
