- Senior
- Optionales Büro in Palo Alto
Description -
We are looking for an End-to-End (E2E) Software Experience Lead who will drive a seamless, customer-centric journey across all touchpoints from initial engagement through retention and loyalty.
In this role, you will champion the voice of the customer, proactively remove friction, and ensure a consistent, high-quality experience that reflects our brand promise and supports our business goals.
Key Responsibilities
Customer Journey Ownership: Map, analyze, and continuously optimize end-to-end customer journeys across multiple products and software solutions for Commercial PS.
Cross-functional Collaboration: Work closely with Commercial Portfolio, Technology Innovation Organization (TIO) and related organizations to align and deliver cohesive experiences.
Customer Insights: Leverage data (quantitative and qualitative) to identify pain points, opportunities, and unmet needs in the customer experience.
Experience Design: Apply design thinking and service design principles to reimagine and enhance customer interactions across key moments of truth.
Voice of the Customer (VoC): Develop and manage VoC programs, synthesize insights, and drive initiatives to address systemic customer issues.
Influence: Leverage technical expertise and knowledge to influence, guide, and shape business strategy and decision-making for Commercial PS solutions.
Product Management: Drive product innovations, produce solutions, and ensure program execution according to design specifications, budgets and schedules.
Innovation: Identifies and evaluates new technologies and innovations, proposing creative or new product solutions.
Qualifications
Bachelor's degree in engineering, computer science, information technology or related field.
10+ years of experience in customer experience, product management, software development or a related discipline.
Proven experience leading end-to-end customer journey initiatives across product areas (device and software solution).
Strong analytical skills.
Experience with journey mapping, process mapping, and CX tools (e.g., Miro, Figma, Jira, etc.).
Excellent communication, stakeholder management, and facilitation skills.
Demonstrated ability to influence cross-functional teams
Familiarity with agile and human-centered design methodologies is a plus.
What We Offer
A dynamic and collaborative work environment
Opportunity to shape meaningful experiences that impact real customers
Career growth in a purpose-driven organization
Competitive salary and benefits
Ready to make an impact?
Apply today and help us build experiences that make customers loyal to the HP brand.
The pay range for this role is US1 $146,650 to $225,850 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
SoftwareSchedule -
Full timeShift -
No shift premium (United States of America)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
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