To continue our accelerated growth, we are seeking a talented Manager of Network Operations to help PAA
execute this vision. In this position, you will work in a fast-paced, rapidly growing, dynamic technology and
operational environment. The role demands the ability to prioritize and execute across multiple priorities,
exceptional interpersonal skills, and a commitment to continuous improvement of your own knowledge &
skills as well as contributing to the continuous improvement of our team and organization. The Manager will
lead a team responsible for execution, act as a liaison between cross-functional departments, and
continuously improve processes that support scalable growth across the network.
What you’ll do:
- Customer-facing role
- Responsible for comprehensive onboarding of new and prospective clients including but not limited to
Skilled Nursing Facilities (SNF), Home Health Agencies (HHA), etc.
- Lead, coach, and develop the Network Operations team to ensure consistent, high-quality execution
of provider onboarding and integration processes.
- Maintain a comprehensive understanding of EHR/EMR integration options to clearly communicate
capabilities, requirements, and onboarding steps to providers.
- Act as the subject matter expert on integration pathways to ensure clients are well-informed,
supported, and set up for success during onboarding.
- Oversee the intake, research, and configuration of new providers into the network.
- Partner with Client Success, Integration, and Product teams to ensure providers are operational and
meet compliance requirements.
- Monitor workload, ticket volume, and timelines to ensure SLAs are met.
- Establish and refine best practices, documentation, and workflows for scalable provider onboarding
and network operations.
- Serve as an escalation point for client-facing issues during onboarding or network setup.
- Report on onboarding metrics, operational performance, and process improvements to senior
leadership.
- Maintain strong relationships with external partners to ensure smooth provider engagement and
satisfaction.
- Stay current with industry regulations and requirements impacting post-acute provider operations
and compliance.
- Other duties as assigned.
What you’ll need
- 2-3+ years leadership/supervisory experience
- 3-5+ years Healthcare or provider network experience strongly preferred
- Advanced proficiency with Microsoft 360, particularly Excel
- Familiarity with Salesforce or similar CRM preferred
- Experience with healthcare data EHR/EMR integration a plus
Other Competencies/Qualifications:
- Excellent verbal and written communication skills
- Strong leadership and coaching abilities with a focus on developing high-performing teams
- Advanced reporting and analytical skills, including proficiency in Excel (pivot tables, lookups, data
modeling) and Salesforce/CRM for tracking performance and outcomes
- Ability to translate complex data into clear, actionable insights for leadership and stakeholders
- Exceptional problem-solving and decision-making skills
- Highly organized, detail-oriented, and process-driven
- Ability to thrive in a fast-paced, evolving environment while balancing multiple priorities
What you’ll get
- Competitive compensation & bonus plan commensurate with experience
- 401K
- Health, dental & disability insurance
- 10 paid holidays
- Robust time off policy
This position will be based out of our Irving, TX headquarters; however, working remotely from outside the
area is perfectly acceptable. For remote candidates, up to 10-20% of travel may be required.
