EOC Specialist - Second Shift bei Bath & Body Works

At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.

The EOC Specialist is an individual contributor position within the Emergency Operations Center (EOC) response team. This individual answers enterprise asset protection and crisis related calls, and monitors external media and proprietary data systems for indications and warnings of enterprise, asset protection, and crisis related events. The Specialist reports all crisis related events to our field, store, home office partners.

Responsibilities

• First responder to calls from our stores, home office and distribution center partners regarding escalated incidents regarding safety, crisis management and emergency issues
• Responds to initial emergency issues and coordinates appropriate actions per policy related to all enterprise office locations and stores globally
• Works under stress and defuses emotional situations while delivering instructions regarding associate safety
• Demonstrates expert written and verbal communication skills to accurately report incidents dealing with theft, safety, and other asset protection issues
• Monitors the security and safety for all associates, including those who travel internationally or work at our global office locations
• Monitors access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the enterprise asset protection team
• Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency situation
• Accurately report incidents dealing with theft, safety, and other asset protection issues
• Performs other duties as may be assigned by the EOC leadership team
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%3Cp%3E%3Cstrong%3EQualifications and Experience%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3EPreferred experience in a crisis management command center or call center equivalent%3C/li%3E%3Cli%3ESecurity/Safety or Retail Assets Protection experience%3C/li%3E%3Cli%3EAbility to fluently speak a second language a plus%3C/li%3E%3Cli%3EExemplary customer service and listening skills%3C/li%3E%3Cli%3EAbility to establish trust and cultivate relationships within a team-oriented environment%3C/li%3E%3Cli%3EAbility to prioritize multiple tasks simultaneously and maintain composure in a fast paced environment; including diffusing emotional situations.%3C/li%3E%3Cli%3EAbility to work a flexible schedule including a combination of days, evenings, nights, and weekends totaling 40 hours per week with occasional overtime%3C/li%3E%3Cli%3EStrong computer skills in Microsoft Office, Excel, and Powerpoint%3C/li%3E%3C/ul%3E%3Cp%3E%3Cbr%3E%3Cstrong%3EEducation%26nbsp;%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3ERelevant work experience, a college degree, or course work study related to international affairs, emergency management, or criminal justice; preferred%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cstrong%3ECore Competencies%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli style=%22font-family:Arial;%22%3ELead with Curiosity %26amp; Humility%3C/li%3E%3Cli style=%22font-family:Arial;%22%3EBuild High Performing Teams for Today %26amp; Tomorrow%3C/li%3E%3Cli style=%22font-family:Arial;%22%3EInfluence %26amp; Inspire with Vision %26amp; Purpose%3C/li%3E%3Cli style=%22font-family:Arial;%22%3EObserve, Engage %26amp; Connect%3C/li%3E%3Cli style=%22font-family:Arial;%22%3EStrive to Achieve Operational Excellence%3C/li%3E%3Cli style=%22font-family:Arial;%22%3EDeliver Business Results%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cstrong%3EBenefits%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EBath %26amp; Body Works associates are the heart of our business. That’s why we%27re proud to offer benefits that empower you to Dream Bigger %26amp; Live Brighter. Benefits for eligible associates include:%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;%22%3ERobust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;%22%3E401k with company match and Associate Stock Purchase with discount%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;%22%3ENo-cost mental health and wellbeing support through our Employee Assistance Program (EAP)%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;%22%3EOpportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;%22%3ETuition reimbursement and scholarship opportunities for post-secondary education programs%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;%22%3E40% merchandise discount and gratis that encourages you to come back to your senses!%3Co:p%3E%3C/o:p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3EVisit bbwbenefits.com for more details.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EWe will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: %3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://bca.lacity.org/Uploads/fciho/Ban%20the%20Box%20Poster%20-%20Private%20Employers%2C%20as%20of%208.23.18.pdf%22%3E%3Ca target=%22_blank%22 rel=%22noopener%22%3ELos Angeles Fair Chance In Hiring Ordinance%3C/a%3E%3C/a%3E, %3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf%22%3E%3Ca target=%22_blank%22 rel=%22noopener%22%3EPhiladelphia Fair Chance Law%3C/a%3E%3C/a%3E, %3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.sf.gov/information--fair-chance-ordinance%22%3E%3Ca target=%22_blank%22 rel=%22noopener%22%3ESan Francisco Fair Chance Ordinance%3C/a%3E%3C/a%3E.%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EWe are an equal opportunity action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EApplication window will close when all role(s) are filled.%3C/p%3E Jetzt bewerben