IT Business Analyst bei Relevant Industrial LLC

Description

Essential Job Functions

• Be primary support for Prophet 21 system.
• Training other users on how to use the Prophet 21 system. 
• Ability to use Prophet 21 to improve efficiency and expand the user experience.
• Log cases with Epicor Support for end user reported bugs or issues with Prophet 21 software.
• Assist with testing Prophet 21 upgrades and enhancements.
• Document business processes/new features and train end users.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Monitor Service Desk for tickets assigned and process first-in first-out based on priority.
• Collaborate with department heads (e.g., Sales, Operations, Finance, Supply Chain) to understand and document current state business processes.
• Lead requirements gathering sessions, workshops, and interviews with stakeholders at all levels.
• Utilize and maintain the helpdesk tracking software.
• Assist with onboarding of new users.
• Conduct independent research, interpret highly technical documents, draw valid conclusions, develop technological solutions, take appropriate actions and/or make appropriate recommendations related to complex IT problems. 
• Conduct business analysis and recommend technology solutions or business strategies.
• Design and help implement solutions within M365, such as building SharePoint sites for document management, creating Teams workflows, or specifying Power Automate flows to connect systems.
• Collaborate with the development team to specify and validate reports and dashboards.

Requirements

Base Qualifications

• Bachelor’s degree in Computer Science, Computer Technology, Information Science, Engineering, or related fields.
• Four (4) years of relevant IT experience.
• Strong experience with the Microsoft 365 suite as a business productivity and collaboration platform (SharePoint, Teams, OneDrive).
• Proven ability in business process mapping, requirements gathering, and creating functional specifications.
• Excellent analytical and problem-solving skills, with the ability to understand complex business problems and translate them into technical solutions.
• Exceptional communication and interpersonal skills, with the ability to engage and build consensus with both technical and non-technical stakeholders.

Preferred Qualifications:

• Working knowledge of Epicor Prophet 21 software
• Experience with supporting Prophet 21 software.
• Familiarity with logging cases with Epicor Prophet 21 Support. 
• 3+ years of Prophet 21 experience.
• Experience with the Microsoft Power Platform (Power BI, Power Automate, Power Apps) to build reports and simple automations.