Patient Care Navigator bei General Physician P.C.

Patient Care Navigator
Join General Physician, P.C.

Are you an organized, compassionate healthcare professional looking to make a difference in patients’ lives? General Physician, P.C., one of Western New York’s most respected multi-specialty medical groups, is excited to welcome a Patient Care Navigator to our team. In this role, you’ll provide support to ensure seamless care coordination, efficient operations, and an exceptional patient experience.

Location: Post Acute department, Remote schedule but must be located in Buffalo or surrounding areas
Position Type: Full-time, Day Shift (Monday–Friday, 8:00 a.m.–4:30 p.m.)

Why General Physician, P.C.?

• Work-Life Balance: Enjoy a consistent weekday schedule—no nights, weekends, or holidays.

• Comprehensive Benefits: Medical, dental, vision, and more.

• Generous PTO: Take time to rest and recharge.

• 401(k) with 3% Employer Contribution: Build your financial future.

• Employee Discounts: Enjoy savings on services such as Verizon Wireless.

What You’ll Be Doing:

The Patient Care Navigator serves as a key point of contact between patients, providers, and facilities—helping coordinate care, manage documentation, and support daily clinical and administrative operations.

• Answer phones and route communications appropriately, schedule appointments, and document interactions in the EMR system (Medent/PCC).

• Complete chart preparation for specialty appointments and coordinate schedules for providers across Assisted Living and Skilled Nursing Facilities.

• Complete prior authorizations for medications and imaging services to ensure timely care.

• Review and process faxes, medical record requests, and triage items throughout the day.

• Send Transition of Care (TOC) discharge summaries to appropriate departments, including GLIN nursing staff.

• Maintain a safe, secure, and compliant work environment by following established policies and procedures.

• Deliver exceptional customer service to provide a positive and supportive patient experience.

• Manage incoming document bins, assist with the completion of forms, and support the team as needed.

• Work independently and collaboratively to ensure efficient operations and continuity of care.

Additional Responsibilities:

• Provide coverage and assistance when teammates are out.

• Participate in staff meetings and one-on-one sessions.

• Perform other duties as assigned by management.

The Education and Experience You Need:

• Education: High school diploma required; certification or degree in a healthcare-related field preferred.

• Experience: Minimum of 3 years of experience in a healthcare setting preferred.

• Knowledge: Familiarity with Medent EMR and healthcare documentation preferred.

• Skills: Strong written and verbal communication skills, attention to detail, and proficiency with computer systems.

Join General Physician, P.C., and make a meaningful impact by guiding patients through their care journey and ensuring they receive the support and coordination they need!