Field Support Engineer bei Cognizant

%3Cp class=%22MsoNormal%22%3EWe are seeking a seasoned %3Cstrong%3EField Support Engineer%3C/strong%3E with experience in IT support, specializing in network troubleshooting, desktop support, and end-user computing. The ideal candidate will be a proactive problem solver with strong technical acumen and a customer-first mindset, capable of delivering high-quality support in dynamic enterprise environments.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EAbout Cognizant’s CIS Practice:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3ECognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EIn this role, you will:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;%22%3EProvide basic to advanced support for desktops, laptops, mobile devices, and peripherals.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;%22%3EDiagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN) and escalate complex problems to network teams.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;%22%3EPerform hardware and software installations, upgrades, and configurations across Windows and Mac environments.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;%22%3ESupport Active Directory, group policies, and user account management.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;%22%3EManage OS imaging, software deployment, and patching using tools like SCCM or Intune.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;%22%3EHandle incident and request tickets in ITSM platforms (e.g., ServiceNow), ensuring timely resolution and documentation.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;%22%3ECollaborate with infrastructure and application teams to support end-user computing projects.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;%22%3EProvide Smart Hands support for data center equipment, network devices, and AV systems.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;%22%3EMaintain inventory of IT assets and ensure compliance with asset management policies.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;%22%3EDeliver VIP support and maintain high levels of customer satisfaction.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EWhat you’ll need to succeed (required skills):%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;%22%3E7–8 years of hands-on experience in IT support, preferably in enterprise or field service environments.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;%22%3EStrong knowledge of Windows as well as Mac OS, Microsoft 365, TCP/IP, DNS/DHCP, and endpoint security.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;%22%3EExperience with remote support tools (e.g., Bomgar, TeamViewer), ticketing systems, and hardware diagnostics.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;%22%3EFamiliarity with network troubleshooting tools (e.g., Wireshark, ipconfig, tracert).%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;%22%3EProven ability to work independently in field or dispatch roles, managing multiple priorities.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;%22%3ECertifications such as %3Cstrong%3ECompTIA A+%3C/strong%3E, %3Cstrong%3ENetwork+%3C/strong%3E, %3Cstrong%3EMicrosoft Certified: Modern Desktop Administrator Associate%3C/strong%3E, or %3Cstrong%3EITIL Foundation%3C/strong%3E.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;mso-list:l1 level1 lfo2;tab-stops:list 36.0pt;%22%3EExperience supporting cloud-based desktop environments.%3Co:p%3E%3C/o:p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EAt Cognizant, we%27re eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you%27d be helpful to this role.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3ECognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EAt Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EBased on this role’s business requirements, this is a hybrid position, 5 times a week from the office based out of the client’s location in Windsor. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3ENote: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E Jetzt bewerben