Deskside/ Field Engineer bei Cognizant

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EAbout the group:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ECognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3ERole Title:%3C/strong%3E Deskside/ Field Engineer%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3ELocation%3C/strong%3E: London, ON%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3E%3Cstrong%3EPosition Overview%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3EWe are seeking a seasoned Deskside Support / Field Engineer with 7–8 years of experience in IT support, specializing in network troubleshooting, desktop support, and end-user computing. The ideal candidate will be a proactive problem solver with strong technical acumen and a customer-first mindset, capable of delivering high-quality support in dynamic enterprise environments.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3E%3Cstrong%3EKey Responsibilities%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3EProvide basic to advanced support for desktops, laptops, mobile devices, and peripherals.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3EDiagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN) and escalate complex problems to network teams.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3EPerform hardware and software installations, upgrades, and configurations across Windows and Mac environments.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3ESupport Active Directory, group policies, and user account management.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3EManage OS imaging, software deployment, and patching using tools like SCCM or Intune.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3EHandle incident and request tickets in ITSM platforms (e.g., ServiceNow), ensuring timely resolution and documentation.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3ECollaborate with infrastructure and application teams to support end-user computing projects.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3EProvide Smart Hands support for data center equipment, network devices, and AV systems.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3EMaintain inventory of IT assets and ensure compliance with asset management policies.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3EDeliver VIP support and maintain high levels of customer satisfaction.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3E%3Cstrong%3ERequired Skills %26amp; Experience%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l3 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3E7–8 years of hands-on experience in IT support, preferably in enterprise or field service environments.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l3 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3EStrong knowledge of Windows as well as Mac OS, Microsoft 365, TCP/IP, DNS/DHCP, and endpoint security.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l3 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3EExperience with remote support tools (e.g., Bomgar, TeamViewer), ticketing systems, and hardware diagnostics.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l3 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3EFamiliarity with network troubleshooting tools (e.g., Wireshark, ipconfig, tracert).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l3 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3EProven ability to work independently in field or dispatch roles, managing multiple priorities.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l3 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3EExcellent communication and interpersonal skills to interact with technical and non-technical users.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3E%3Cstrong%3EPreferred Qualifications%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3ECertifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3EExperience supporting cloud-based desktop environments.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3E%3Cstrong%3EWork Environment%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo4;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3EOnsite and field-based support across client or internal locations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo4;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3EMay require travel and flexible hours based on support needs.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo4;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3EAbility to lift and move IT equipment as needed.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-CA;%22 lang=%22EN-CA%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E Jetzt bewerben