Representative, Group Reservations bei Resorts World Las Vegas

Summary Statement:

The Group Reservations Representative effectively communicates housing needs between group contacts and the hotel. Their primary duty is to execute contractual obligations with a sense of urgency while establishing lasting working relationships with clients, thus ensuring satisfaction and future partnerships.

Primary Job Duties: – Includes, but is not limited to:

• Execute contractual obligations such as inputting accurate inventory, rates, reviewing concessions, while monitoring groups' pace and pick up.
• Proactively balancing room types, uploading room lists, processing changes and cancellations.
• Work closely with internal departments to execute requests from clients such as Sales, Revenue, Catering Conferences, Accounts Receivable, Housekeeping, and all Front Office areas.
• Assist with all Passkey functions internally and with external clients.
• Responsible for addressing any internal and external challenges to mitigate client/attendee impact via all channels.
• Update and track changes to group blocks as directed by Sales, Revenue, Convention Services Manager and Group Reservations Management.
• Execute all reporting needs for the group such as rooming lists, no shows, and pick up reports.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: – Includes, but is not limited to:

• Ability to work varied shifts, including nights, weekends, and holidays.
• Maintain a polished and well-groomed appearance and demeanor.
• Ability to effectively communicate in English.
• Excellent customer service skills while demonstrating ability to multi-task in a fast-paced environment.
• Working knowledge of Microsoft Office applications.

Preferred: 

• Working knowledge of Opera and Passkey.
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of one year experience in Group Reservations, Front Desk, and/or VIP Services in Hospitality.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.