Lead Assistant Manager bei exl Service.com (India) Private Limited
exl Service.com (India) Private Limited · Chennai, Indien · Hybrid
- Professional
- Optionales Büro in Chennai
JOB TITLE: LEAD ASSISTANT MANAGER- QUALITY NUMBER OF POSITIONS: 2 BAND: B2 REPORTS TO: Lead asst. manager , QUALITY HOURS: 40 HOURS PER WEEK, FULL TIME EMPLOYEE JOB DESCRIPTION LEAD ASSISTANT MANAGER QUALITY is responsible to ensure quality team deliverables and providing SME support to the quality analysts. To maintain good harmony with the operations and training verticals. Creating presentations, develop process manuals and training materials. ESSENTIAL CRITERIA: Bachelor's in nursing / Bachelors in Physiotherapy / Bachelor of Homeopathic Medicine and Surgery / bachelor's in science Certified CPC - Certified Professional, CCS - Certified Coding Specialist, CIC - Certified Inpatient Coder Minimum of 10 years’ experience in medical coding and minimum of 5 years’ experience in IP DRG coding or auditing and managerial experience. Experience in handling QC team. DESIRABLE CRITERIA: Auditing experience on IP DRG. Knowledge in Microsoft outlook/excel/word. Exposure on 3M software and NLP tool. ADDITIONAL AND ESSENTIAL RESPONSIBILITIES: Understand the payer process of IP DRG. Excellent knowledge of DRG Coding – ICD-10 CM & PCS, Coding guidelines. Handling variety of tasks, such as leading project teams, monitoring progress, tracking KPIs, qc resource management, qc inventory management of different workflows. Excellent verbal and written communication Experience in handling QA team. Ability to identify and interpret strategic and quality improvement needs. Ability to identify, implement, and evaluate qc sampling techniques. Ability to perform error analysis and identifying improvement areas. Attending timely connects with ops/training team. Prompt response to all the emails and requirements. Research updated coding information. Research coding issues that arise. Experience working in team environment and/or developing teams. Ability to share knowledge in an effective way that enhances learning and application of new skills. Flexibility Strong PC skills, Excel, Word, PowerPoint and internet-based programs. Six sigma certifications (at least Green Belt) will be an added advantage.
About Company
EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.
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