Walser Auto Campus: Jaguar Land Rover of Wichita Service Advisor bei Walser Automotive Group / Jaguar Land Rover Wichita

Join Jaguar LandRover of Wichita, a part of the Wichita Auto Campus owned by the Walser Automotive Group! Be a part of a luxury dealer with a strong foothold in the greater Wichita Area. A job here can turn into a lifelong career in automotive. All our roles are focused on strong customer service ideals and an effortless experience as a customer and employee. Starting with our stunning showrooms and brands we carry, it should be easy to recognize why we maintain such a positive reputation!

As a part of the Walser Automotive Group, JLR employees have access to top-ranking benefits through Walser such as PTO, Maternity-Paternity-Adoption Leave, Pet Insurance, Medical & Dental Insurance, 401k, and so much more! Our employees can build connections within the dealership and feel like a team while also being supported and maintaining access to competitive, comprehensive benefits through the Walser Automotive Group.

Estimated Compensation: $65,000-$80,000/year!

How do our Service Advisors Drive Impact?

• Act as the face of Walser service by greeting customers as they enter the service drive.
• Perform vehicle walk-arounds, record mileage and VIN numbers, transport vehicles to technician bays, and write-up repair orders
• Understand basic automotive repairs, know how long each service will take and how much the repair will cost
• Serve as the liaison between technicians and customers, while relaying all information to set clear expectations of the visit to the guests
• Work as a team with your service admin and technicians to generate working hours and provide an excellent experience for your guests
• Prospect and sell dealership services, coordinate current work in progress, support pre-delivery activities and prepare for after-service delivery
• Execute proper follow up techniques with customers to build repeat business and ensure guest satisfaction.
• Stage vehicles and shuttle customers as needed
• Must wear safety eyewear at all times when in dealership service departments
• Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
• Utilization of TruVideo/Estimate Tool

We're Looking For:

• High School Diploma, GED, or equivalent work experience
• Experience in the automotive industry
• Past experience working with a high level of urgency
• Strong communication skills both verbal and written
• Experience interacting with customers and providing a positive experience
• High level of detail orientation and accuracy
• Beginner to intermediate level of technical proficiency and experience using Microsoft office (outlook, excel, word), preference may be given to intermediate level skills
• Proven experience working within a team environment
• CDK, Reynolds and Reynolds, or other Dealer Management Systems experience is a plus
• Must have a valid driver’s license and acceptable driving record

What We Offer:

• Medical, Dental, Vision coverage & HSA/FSA
• Paid Parental Leave (Maternity, Paternity, Adoption)
• Adoption Assistance Program
• Life Insurance and 401K with Employer Match
• Pet insurance and Employee discounts
• Access to our Employee Resource Groups, such as: Women of Walser, Drive with Pride and Asian Hmong Alliance
• The opportunity to volunteer through the Walser Foundation -The Walser Foundation: Our Community Mission - YouTube

We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:

Do The Right Thing – Nothing is worth compromising a relationship.

Lead By Example – Be willing to help no matter how difficult the challenge.

Display Positive Energy – A good attitude is highly contagious.

Be Open Minded – The only thing that is constant is change.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.