Manager Show bei Family Quest Entertainment

Description

Jurassic Quest is the largest and most realistic dinosaur exhibition in North America. Developed with leading paleontologists, each of the 70+ dinosaurs has been painstakingly replicated in every detail including the most realistic likenesses, movement and sound. Whether their prehistoric counterpart had skin that was scaly, feathers or fur, Jurassic Quest has spared no expense in bringing the dinosaurs to life. Jurassic Quest produced 96 multi-day events in 34 states and Canada and sold over one million tickets in 2019 and has hosted over 2.5 million fans at its Jurassic Quest Drive Thru® touring throughout the country since June 2020.

Position: ShowManager

Job Description: The Show Manager is responsible for all show day operations of the exhibit when open to the public. Show Managers deliver a superior event focused on customer experience and employee joy by managing the following tasks and responsibilities.

Reports To: VP of Operations

How You'll Make a Difference:

• Interviewing, hiring, and coordination of travel for new crew members

• Onboarding, orientation, and training of crew members in company standards, policies, procedures, and best practices for customer interaction, event flow, ride, station and activity setup, safety, and execution.
• Provide leadership, guidance, and problem-solving support for all crew members.
• Organize crew and give direction through weekly schedules, daily work assignments, and communication of tasks, activities, special events, policy changes, and company announcements.

• Support crew by organizing travel in and between cities and managing hotel accommodations for crew on the road.
• Mediate and resolve conflict through active engagement, awareness, and interaction with crew members and customers.

• Support employee joy through by executing company incentive plans, customer service bonuses, recognition of accomplishments, and organizing group outings.
• Forecasts upcoming needs for staffing levels, activity consumables, and cleaning supplies to maintain event.

• Ensure quality and consistent customer experience through supervision of event, walk throughs, and quality checks at stations, rides, performance elements, and activities for standards, policies, and procedures. Provide documented feedback and direction to crew when necessary to meet standards.

• Support the Marketing Department by facilitating Media requests, interviews, and meet & greet events.
• Responds to customer service to support overall patron experience, and initiates refunds where necessary
• Supports corporate office through supervision of projects and initiatives on site, identifies opportunities for improvement, provides feedback, observations, and suggestions to support customer experience and employee joy.
• Set up & break down of assigned equipment and work areas in the show office
• Ensure safety and comfort of crew by enforcing health, safety, and wellness policies, and procedures at all times.
• Perform other related duties, tasks, and responsibilities as required

Qualifications

What Were Looking For:

• Learns quickly and offers creative solutions
• Adapts well when environments and situations change

• Positive and can-do attitude
• Extensive customer service experience
• Organized and efficient with administrative tasks
• Strong leadership and communication skills
• Effective communicator and listener
• Identifies and resolves problems in a timely manner
• Bachelors degree

Minimum of 2-5 years of event management experience in the travel entertainment industry

• Ability to manage multiple tasks in a fast-paced environment
• Strong interpersonal and organizational skills required
• Customer service-oriented with the ability to interact with all levels of management
• Proficiency in Microsoft Word, Excel and PowerPoint, and POS Systems is preferred
• Must have the ability and willingness to travel 100% of the time
• Prolonged periods on your feet and walking around the venues
• Must be able to lift to 25 pounds at times