Airport Operations Representative III - Landside bei City of Atlanta

• Supervises and evaluates staff and ensures assignments are completed within standards.  Counsels staff with regard to individual performance and plans developmental activities as needed. May supervise other non-DOA staff e.g. Guest Relations, etc. providing support to the airport.

• Responds to emergencies and coordinates their resolution while providing updates to executive staff. Must be adaptable to performing under minimal stress when confronted with an emergency. Assists within Airport’s Incident Command Structure. Responsible for decisions that stabilize the situation, affect the life safety, and preserve property.

• Plans, organizes and directs the daily activities of the Operations staff.  Assigns staff according to daily need.  Develops and modifies work schedules to ensure adequate shift coverage.

• Develops recovery efforts and activities to return the Airport back to normal operations.

• Communicates effectively and exchanges information in a professional and positive manner with customers, tenants, airport employees and other staff members.

• Interacts with federal, state and local agencies concerning operational procedures and initiatives. Works extensively with TSA on a daily basis to ensure the safe and efficient movement of passengers through the airport’s security checkpoints.

• Provides operational expertise and is responsible for interacting and maintaining positive relationships with other departments and airport stakeholders.

• Performs daily checks of the airport’s terminals, concourses, parking lots, curbsides, airport access roadways and other airport facilities.

• Prepares and presents various reports and documents including daily logs and reports for incidents, complaints, maintenance requests and regulatory compliance issues.

• Determines training needs for individuals assigned to shift of responsibility. Provides on-the-job, classroom, and team training opportunities.Assists with the management of several airport contracts.

• Prepares a variety of reports and documents to meet requirements of security directives.

• Job requires working shift work to include weekends, holidays, rotating shifts, and support for other shifts. May be subject to hold over and recall for emergencies, including inclement weather.

• Administrative Duties

• Reviews daily reports, logs, and forms for accuracy.

• Monitors supplies and equipment and keeps appropriate staff apprised of needs.

• Attends airport related meetings and seminars, as necessary.

• Keeps abreast of all airport, local, and DOA regulations, safety and compliance requirements.

• Ensures all departmental plans and SOGs always remain current.

• Record Keeping and Documentation

• Ensures records of all incidents occurring in each shift are maintained.

• Develops revisions to policies and procedures when needed and submits recommendations to the Assistant Director.

• Makes decisions on routine staff issues and procedures within prescribed guidelines.

Provides management and direction to operations staff and other contractors working with the Operations Division. Serves as mentor and trainer to newer staff members. Able to communicate effectively with supervisors, stakeholders, and the public in a clear and concise manner both verbally and in writing. Design and implement security solutions that addresses complex business challenges across a full range of stakeholders with competing interests.

• Considerable knowledge of applicable federal, state and local aviation regulations regarding airport operations.

• Knowledge of sources of information necessary to maintain subject matter competence.

• Good skill in using computers and other equipment utilized by the airport. Skill in communicating orally and in writing.

• Ability to understand, interpret and apply regulations, procedures and policy regarding airport operations.

• Ability to effectively communicate and interact with managers, employees, customers, and the public.

• Marginal Job Functions

• Performs other related duties as required.

• Bachelor's degree from an accredited University or College in Aviation Management, Business Management, Business/Public Administration or a closely related field. Three (3) to five (5) years’ experience working in in Airport Operations. This experience should include extensive interaction with the general public.

• Proficient in the use of Microsoft Office

• Must be able to obtain and maintain a Security Identification Display Area (SIDA) badge and an U.S. Customs and Border Protection Seal.

 

• Master’s degree in aviation administration, business administration or a related field and five (5) years' in Airport Operations management in an airport of medium to large size.

• Completion of NIMS ICS core courses (ICS-100, ICS-200, ICS-700, and ICS-800) and experience participating in an Incident Management System during emergencies preferred.

• Certification as an Accredited Airport Executive (A.A.E.) or a Certified Member (C.M.) with the American Association of Airport Executives (AAAE).

 

Applicants must possess a valid driver’s license at the time of application.  A valid Georgia driver’s license must be presented for verification at the time of appointment.  Any professional leadership subject matter expertise designation is a plus. AAAE ACE-OPS, CM, or A.A.E designation preferred.

 

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

 

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.