VP, Claims bei Archgroup

Position Summary 
The Arch Insurance Claims Division is seeking a VP, Casualty Claims to oversee the management and resolution of complex casualty claims across our commercial lines portfolio. This role is responsible for leading a team of claims professionals, ensuring high-quality claim handling, and driving strategic initiatives to improve outcomes for high-severity, complex general liability, auto, excess, and umbrella claims in jurisdictions throughout the United States. 

Responsibilities 
Specific duties include but are not limited to the below: 

• Provide technical expertise and oversight to a Casualty Claims department directly handling complex casualty coverage issues, including general liability, auto, excess, and umbrella claims. 

• Leads, directs and has full management accountability for Claims staff with an emphasis on talent management and succession planning in accordance with corporate strategic direction 

• Collaborates with Underwriting, Risk Management, Actuarial, TPAs and other stakeholders to ensure knowledge sharing on market trends, legal changes, portfolio management and loss developments 

• Assist with development of Claims annual operational goals, objectives and budgets 

• Manage the Trial Committee process, including review of cases set for trial, development of resolution strategies, and oversight of reporting to Home Office. 

• Oversee reserve reviews and ensure timely and accurate reserving practices for casualty claims. 

• Conduct training sessions on current topics and facilitate both internal and external partnership calls to discuss issues of concern with Underwriting, Actuarial, Legal, and Risk Engineering teams. 

• Partner with other business unit leadership to ensure consistency in process and quality claim handling across business units. 

• Identify opportunities for loss cost reduction and support strategies that result in improved financial outcomes. 

• Work on various claims-related projects as needed. 

• Develop and implement strategies relative to coverage issues, including drafting and reviewing coverage position letters, retaining and directing coverage counsel, and reviewing counsel’s opinion letters and analysis. 

• Maintain contact with associated claims carriers, business line leaders, underwriters, defense counsel, program managers, and brokers to communicate developments and outcomes as necessary. 

• Analyze and direct risk transfer, additional insured issues, and contractual indemnity issues. 

• Prepare and present written/oral reports to senior management setting forth all issues influencing evaluations and recommending reserves. 

Experience 

• Minimum of 12+ years of experience in the insurance industry handling coverage issues and casualty claims, including general liability, auto, excess, and umbrella. 

• 7+ years of demonstrated management experience leading a team of claims examiners in primary and excess. 

• Licenses in multiple jurisdictions. Applicants must possess or obtain proper and active adjuster licensing in all applicable states within three months of hire. 

• Demonstrated ability in analyzing, organizing and presenting information in a clear and succinct manner 

• Detailed technical knowledge of casualty claims handling with the ability to advise Claims Examiners on complex cases. 

• Ability to analyze complex coverage issues and draft coverage disclaimers/Reservation of Rights letters. 

• Casualty Claims Audit experience. 

• Demonstrate strong executive presence with internal and external stakeholders 

• Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint, and Word. 

• Exceptional communication (written and verbal), evaluating, influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines. 

• Strong problem-solving, critical thinking, analytical, organizational, and time management skills. 

• Demonstrated ability in taking part in active strategic discussions. 

• Demonstrated ability in working independently and in a team environment. 

• Excellent presentation skills & ability to make decisions in a team-based environment. 

• Willing and able to travel 15%. 

• Role is hybrid and (2) days in office. 

Education 

• JD preferred, bachelor's degree required. 

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