Service Manager bei Piedmont Service Group

Description

Open Position: Service Manager

About the company:

Established in Raleigh, NC in 1971, Piedmont Service Group is a privately held energy efficiency and facilities services company focused exclusively on helping commercial, industrial, institutional, and government organizations operate and maintain their buildings in a safe, healthy, and efficient manner.
 

Our offices located across the Carolinas and Virginia allow us to serve our clients with a team of local accredited and licensed professionals. Piedmont is committed to building lasting relationships with the customers we serve and fully understanding our customers’ needs to provide the best solution for each client.

As a Service Manager for Piedmont Service Group, you will be responsible for the following:

• Providing   exceptional customer service to our customers by meeting or exceeding  customer requirements and commitments through the management and   optimization of company resources (skilled manpower, materials, tools and   equipment). 
• Implementing  service and business processes (best practices) and assisting in  continuous improvement of these processes. 
• Managing  a team of an experienced HVAC Service Technicians, including the  recruitment, development/training, goal setting, management, performance  management. 
• Supporting  the sales organization with pricing and business operations input with  customer sales proposals. 
• Daily time  review/approval, invoicing review/approval, contract performance review/  management, and job summary report review/approval.
• Being  a champion for our strong safety culture.

Piedmont Service Group is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or status as a protected veteran.

Requirements

 The ideal candidate will have the following:

• Excellent  customer service skills that help drive customer loyalty. 
• Experience  supervising local and remote field service technicians to optimize their  customer assignments, skills and productivity.
• The ability to  leverage appropriate communication strategies (email, phone call, etc.) to  be highly effective at managing customer expectations on a proactive  basis. Must also leverage this same skill set to work through customer      conflict/concerns. 
• Must have a broad   knowledge of commercial and industrial HVAC equipment and Building  Automation System applications. 
• A strong  foundation for technical troubleshooting and the ability to make good  business decisions.
• Strong  organizational and follow-up skills to provide timely feedback to  customers and assign resources.
• Effective  delegation skills to meet/exceed customer expectations and help develop   skills of employees.
• Experience with   Microsoft Office (Outlook, Excel, Word) and MobileTech service management   tools and apps.

Specialized Knowledge

• H1, H2, and H3  license, or willingness to obtain.
• Must have a valid  drivers license and clean driving record
• Key2Act /  WennSoft / Great Plains Software experience a plus