Candidates Job Duties include:
· Responsible for the design and implementation of large data communications or telecommunications networks.
· Plans and monitors the installation of communications circuits.
· Manage and monitor local area networks and associated equipment (e.g., bridges, routers, modem pools, and gateways)
· Conducts short and long-term plan to meet communications requirements.
· Responsible for the design and implementation of LANs/WANs using hub switching and router technology.
· Performs hardware/software analyses to provide comparative data of performance characteristics and suitability within the existing systems environment.
· Prepares tradeoff studies and evaluations for vendor equipment.
· Generates network monitoring/performance report, for LAN/WAN utilization studies.
· Recommends network design changes/enhancements for improved system availability and performance.
· Work in cooperation with the other contractors, ROW staff, and other agencies.
· Install and configure microcomputers, servers, storage devices, printers, scanners, communications devices, cabling, LAN drops, and network equipment.
· Deploy new state-procured equipment and software to the existing network.
· Create/restore workstation images.
· Troubleshoot workstation network connectivity issues.
· Troubleshoot issues regarding all hardware and software.
· Install software/hardware on workstations and servers, as required.
· Provide image transfer from the electronic document management system in the compatible file format acceptable to other state agencies. Must lead the configuration, operation, and delivery of the replicated deliverables.
· Provide maintenance and enhancements to the ROW website.
· Develop and lead in the design, installation, configuration, and operation of the replication process for a disaster recovery site implementation.
· Conduct performance measurements and analysis leading to recommendations for improving network performance.
· Conduct analysis, design, installation, configuration, and operation of the email software.
· Design, maintain, and improve the ROW WAN and ROW LAN structure.
· Configure network software and hardware for efficient and effective network performance and data security.
· Monitor the performance of network software and hardware through network management and diagnostic programs and utilities.
· Configure microcomputers, communications equipment, and network equipment for maximum efficiency.
· Analyze microcomputer and network activity records and recommend and implement software and hardware upgrades and improvements.
· Diagnose software and hardware problems and adjust or coordinate service from software and hardware vendors and the State hardware maintenance vendor.
· Provide expert technical advice and guidance to ROW regarding IT directions, software or hardware enhancements, and software or hardware purchase recommendations.
· Deploy, upgrade, and configure new and existing hardware and software in the 25 ROW locations while incorporating testing and quality assurance measures.
· Aid with operational tasks such as file restores, volume configuration, print-related problems, and other tasks usually handled by the ROW’s PC Administrator.
· Troubleshoot failures in operational tasks and undertake corrective measures.
· Can utilize a secure remote access method for troubleshooting and problem resolution.
· Support secure remote access to computer systems and file transfers to and from ROW offices and other State agencies using Internet protocol.
· Provide on-site/field service support and secure remote access statewide during Normal Business Hours for ROW Application, desktop software, server software, network systems, and other computer systems.
· Manage the daily backup of the central ROW servers. Take corrective action when backups fail.
Education: A Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering or other related scientific or technical discipline.
Certifications: Preferred to have appropriate active valid appropriate certifications (Cisco, AWS,..)
General Experience: At least nine (9) years of experience in a computer-related field.
Specialized Experience:
· At least seven (7) years of progressive experience in planning, designing, implementation, and analyzing data or telecommunications networks.
· Must have experience with network analysis/management tools and techniques and be familiar with Personal Computers (PCs) in a client/server environment.
· Must be familiar with IT technology and long distance and local carrier management.
Mandatory Requirements:
· Minimum of ten (10) years’ experience in providing application development support in a multi-user, LAN-based, Microsoft Windows environment.
· At least five (5) years’ experience with Amazon Web Services / backups
· At least ten (10) years’ experience installing, configuring and supporting Microsoft Windows 7/10Pro, Office 2013-2019 and Office 365 cloud services.
· At least five (5) years’ experience providing remote and on-site support of hardware and packaged software over a WAN.
· At least five (5) years’ experience designing, installing, configuring, operating, managing, and troubleshooting problems on a WAN consisting of Cisco routers and switches.
· At least five (5) years’ experience installing, configuring, operating, managing, and troubleshooting problems with the Highview Imaging Application
· At least five (5) years’ experience in providing help desk/application support services to a minimum of 300 users.
