IT Support Specialist - Full-Time - Naperville, IL (on-site) bei Five-Star AudioVisual

Description

Position Title: IT Support Specialist 

Location: Naperville, IL (On-Site)  

Employment Type: Full-Time 

About Five-Star AudioVisual 

Five-Star AudioVisual, Inc. was founded in 1995 and is honored to serve as a boutique audiovisual company to the luxury market segment of the hospitality industry, providing the highest level of service possible for our partners and their guests. Throughout our distinguished history, we have stayed at the forefront of technology, specializing in the continued development of innovative strategies and implementation of high-level service standards. We become a seamless partner as we embrace the history, culture, and character of each client and their community while creating immersive experiences that reflect their individual personalities, ideals, and goals. 

Why should you become part of the Five-Star Team? 

Five-Stars dedication to long-term partnerships and client retention with premier customer focus is made possible by employing the most enthusiastic, creative and flexible talent in the industry, valuing every member of our team as they work with us to deliver extraordinary service at every turn. Five-Star hires candidates who represent and uphold the Five-Star Way©; embodying passion, knowledge, integrity, and drive to deliver the Absolute Opposite of Ordinary© in performance, values, and service. 

Reports to: Director of IT 

Qualifications

Position Overview 

We are seeking a proactive and detail-oriented IT Support Specialist to join our Corporate Technology Team. This role is ideal for someone who thrives in a collaborative environment, enjoys solving technical challenges, and takes pride in maintaining efficient and secure IT systems. The position focuses on new device setup, configuration, and user support while ensuring seamless technology operations across our organization. 

Key Responsibilities 

• Configure, image, and deploy new computers (Windows 11 Pro and Apple devices) for corporate and field employees. 

• Administer and support Microsoft 365, Entra ID (Azure AD), and related Microsoft cloud services. 

• Manage and maintain Apple Business Manager for device enrollment and oversight. 

• Ensure all systems and software are updated, secure, and performing optimally. 

• Maintain accurate records of IT assets, user accounts, and configurations. 

• Provide on-site technical support at the Naperville office and remote assistance to other locations. 

• Troubleshoot and resolve hardware, software, and network issues. 

• Collaborate with internal departments to ensure consistent technology standards and practices. 

Qualifications 

• 3–5 years of hands-on IT support experience in a corporate or multi-site environment. 

• CompTIA A+ or Network+ certification (or equivalent technical expertise). 

• Strong experience with Microsoft 365, Entra ID (Azure AD), and general Microsoft Azure environments (AZ-900 preferred). 

• Proficiency with Windows 11 Pro setup, configuration, and maintenance. 

• Familiarity with Apple Business Manager and Apple device management. 

• Strong attention to detail, organization, and record-keeping. 

• Excellent problem-solving and communication skills. 

• Must be local to the Naperville area and available for on-site work. 

• Must be authorized to work in the United States. 

• This position may require occasional travel.

Preferred Skills 

• Experience with device management tools such as Intune or other MDM solutions. 

• Working knowledge of network fundamentals (firewalls, switches, Wi-Fi). 

• Familiarity with IT ticketing and remote support tools. 

Full-Time Benefits

• 401(k) with matching 

• Roth 401(k) with matching 

• Medical, Dental, and Vision Insurance 

• Health savings account 

• Life insurance 

• Paid sick time 

• Vacation time 

• Company paid holidays