Community Development - Senior Case Manager bei Fortbendcountytx

Fort Bend County is ranked as one of the fastest growing counties in the nation.  We have capitalized on not only the creed of our location, but on the "quality of life" for our families to call home.  Our employees are the key to our success and the heartbeat of our foundation.  The diversity and inclusivity of our community is our strength and at the forefront of a workplace environment welcoming to all.  Live Here! Work Here!

• Provides supervision and oversight to case managers, ensuring consistent application of program policies and case management standards.
• Monitors applicant eligibility determinations, case files, and documentation for accuracy, timeliness, and compliance.
• Guides applicants through intake, eligibility, program requirements, and service delivery with emphasis on customer service and equitable outcomes.
• Monitors housing programs for compliance with guidelines, including property acquisition, relocation, and rehabilitation processes.
• Prepares weekly, monthly, quarterly, and annual performance reports as required.
• Develops and update case management procedures, forms, and applicant tracking systems to improve efficiency.
• Conducts quality assurance reviews of files and case manager activities.
• Participates in outreach and marketing efforts to underserved communities.
• Establishes and maintains effective working relationships with applicants, co-workers, partner agencies, and community organizations.
• Prepares program evaluations, briefing papers, and correspondence to support program reporting.
• Participate in activities and duties related to emergency management during a local state of disaster as directed by county leadership.
• Perform other job-related duties as assigned.
• Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

MINIMUM JOB REQUIREMENTS:

• High School Diploma/GED.
• 3 years of progressively responsible case management experience in a non-profit or governmental agency.
• Strong knowledge of federal, state, and local regulations related to housing, disaster recovery, and community development programs.
• Ability to oversee and mentor staff, monitor workload, and ensure quality service delivery.
• Knowledge of research methods and program evaluation techniques.
• Proficiency in preparing program budgets, tracking expenditures, and maintaining compliance records.
• Effective communication skills, both written and oral, with ability to explain complex program requirements to applicants.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access); ability to learn case management software systems.
• Strong organizational and problem-solving skills; ability to manage multiple priorities in a fast-paced environment.
• Commitment to providing high-quality customer service and maintaining confidentiality.
• Valid Texas Driver’s License and liability insurance.
• Attendance at evening and weekend meetings may be required.

STARTING SALARY RANGE: $18.31 - $22.89 hourly based on qualifications

CLOSING DATE: Upon filling position

 
All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits.
 
Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on any basis including race, color, religion or creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy status (including childbirth and related medical conditions), national origin, ethnicity, citizenship status, age (40 and over), physical or mental disability, genetic information, protected military and veteran status, political affiliation or beliefs, or any other classification protected by state, federal  and local  laws, unless  such classification is a bona fide occupational qualification.
 
For more information on Fort Bend County's Title VI / Nondiscrimination Statement, visit www.fbctx.gov/comply
 
Fort Bend County is committed to providing equal opportunity and reasonable accommodations to employees with disabilities. FBC complies with the Americans with Disabilities Act and all other applicable federal, state and local laws regarding disability discrimination and accommodation.