Program Specialist bei The Food Bank of Northern Nevada Inc

Description

Why We Exist
At the Food Bank of Northern Nevada, we believe that no one should go hungry not today, not ever. Hunger isn’t just about food; it’s about dignity, opportunity, and the power of community. Every meal we provide is a step toward hope, a step toward equity, and a step toward a future where food insecurity is no longer a reality.

How We Do It
We’re not just a food bank, we’re a movement. A team of dedicated individuals, rowing together, driven by a shared commitment to making a real, measurable impact. Every role here, from warehouse operations to community outreach, is part of a bigger mission, Feeding the hungry   today and solving hunger for tomorrow through community partnership.

What We Offer
This is not the place to chase titles, clock in for a paycheck, or climb a corporate ladder. This is the place for people who care deeply, work hard, and stand together because the work we do is bigger than any one of us. If you’re looking to be part of a team that values purpose over prestige and collaboration over competition, we’d love to have you on board. At the Food Bank of Northern Nevada, we don’t just feed people we fuel change. Come be a part of something greater; were not just a paycheck!

* We are a safety- sensitive, drug free workplace.

Job Purpose: 

The position of Program Specialist is responsible for direct program and administrative support to two critical areas in the Food Bank’s Programs Department including Agency Relations and The Emergency Food Assistance Program (TEFAP). This position is responsible for ensuring partner agency compliance and reporting, while providing necessary support for those partners in communication and training. TEFAP is The Emergency Food Assistance Program, a Federal program designed to provide food assistance to families in need. Because of the nature of the Federal compliance required to operate this program, the position requires a high   level of detail and accuracy for all aspects of the work. This position will serve as a back-up to all other food bank direct service programs and will be trained to run a program distribution. This position requires an agile person capable of allocating and prioritizing work and managing content across functions within the Programs Department. 

Special Conditions or Certifications of Employment: 

· Valid Nevada driver’s license and proof of insurance.

· Pre-employment Background Check Required

· Pre-employment Drug Screen Required

· Achieve Serve Safe Manager Food Safety Certification (within 6 months from date of hire). 

· Achieve CPR Certification (within 6 months from date of hire)

· CERES and Meal Connect software proficiency (within 9 months from date of hire)

Benefits:

• Competitive Salary
• Health, Dental, and Vision Insurance
• 403/b Retirement Savings Plan
• 12 Paid Holidays per year & Generous PTO Accrual
• STD
• LTD
• Life Insurance
• AD&D
• Paid Education Reimbursement
• Training and professional development opportunities
• Friendly and collaborative work environment

 Core Competencies

· Customer Service

· Integrity

· Community and Collaboration

· Dignity, Diversity and Respect

· Results Orientation

· Servant Leadership

Required   Education and Experience

· Bilingual in Spanish.

· High School Diploma or GED

· At least two years of work experience in an office environment.

· Strong communication skills both written and verbal.

· Intermediate to advanced skills in using Microsoft Professional Office (Word, Excel, Access, Outlook, PowerPoint) internet, e-mail, and other online web-based tools such as Zoom, Web-ex.

· Valid NV driver’s license and proof of insurance

· Willing to travel within FBNN service area. 

Preferred Skills & Experience

· 2-4 years non-profit experience, including volunteer experience.

· Demonstrated ability to analyze and report out on data.

· Customer service or relationship management experience

Essential Duties include but are not limited to:

· Responsible for ensuring that all monthly direct reports from partners are retrieved, which includes monthly client service reports 

· Creating agency orders in CERES (Food Bank of Northern Nevada’s inventory software system). 

· Developing a full understanding of program distribution among all FBNN direct service programs and serving as supplemental and primary back-up staff to program coordinators when necessary.

· Conducting partner agency monitor visits as assigned.

· Become fluent in all Federal regulations for the TEFAP program and be able to communicate these regulations to partners and FBNN staff. Paying close attention to changes in both Federal and state policies and procedures that impact program operation.

· Effectively manage TEFAP program under separate state guidance from Nevada and California (TEFAP only).

· Oversee inbound and outbound reporting for entire TEFAP program.

· Maintain Federal compliance requirements for partners and for Food Bank of Northern Nevada.

· Assure that monthly orders for partners are created.

· Oversee any additional commodity distributions or special distributions as determined by need.

· Other duties as assigned to meet program objectives and reporting.

Knowledge/Skills/Abilities:

· Active learning, active listening, critical thinking, reading comprehension, clear speaking, clear writing. 

· Requires excellent organizational skills.

· Must be responsive, accountable, and detail oriented with a problem-solving orientation 

· Proactive and self-starter attitude – ability to work independently in a fast-paced and agile environment is a benefit 

· Strong interpersonal skills, ability to work on multiple teams and take direction from multiple project managers 

· Intellectual curiosity

· Ability to meet organization’s production and quality standards.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or   responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Travel:

Travel throughout Northern Nevada and Northern California is required. A Food Bank vehicle will be made available for long distance trips, or mileage reimbursement is available when FBNN vehicle is not available.

Work Environment and Physical Demands:

· 60% of Work is performed in an office environment, while sitting at a computer for extended periods. 

· 40% of the time work is performed at off-site locations.

· Work is occasionally performed outside, and you may be exposed to the elements.

· While performing the duties of this job, the employee is occasionally exposed to   moving mechanical parts when working with office machines. 

· The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms when working with documents, files, computers, or office machines. 

· The employee is occasionally required to climb or balance and stoop, crouch, or kneel when working with files. 

· May lift, move and carry objects from 20 to 40 pounds, such as boxes containing office and other supplies. 

Position   Type/Expected Hours of Work:

This is a non-exempt full-time position. Normal days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. Days and hours may vary from normal schedule when events or other special events arise.

Salary Description:

 $19.64 - 22.64 to start

EEO Statement:

The Food Bank of Northern Nevada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In   addition to federal law requirements, The Food Bank of Northern Nevada   complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy   applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

The Food Bank of Northern Nevada   expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national   origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Food Bank’s employees to perform their   job duties may result in discipline up to and including discharge.