Information Technology Support Specialist bei Vivent Health

If you are currently employed at Vivent Health, please log into UKG and submit your application through the My Company/View Opportunities page.

Get ready for something extraordinary!  Picture this – You've got 6 weeks of paid time off in your first year (divided into different categories), plus 12 days of paid holidays.  That's just the beginning of the perks at Vivent Health. There is 401k with 100% employer match up to 5%, 12 weeks of fully paid parental leave, employer subsidized medical, dental, vision benefits, and gender-affirming care benefits. And that's not even scratching the surface. Our complete package also includes employer paid short and long-term disability, tuition reimbursement, certification, and licensure assistance, and so much more. We also offer benefits for part-time roles!

But here's the real deal. Your journey with Vivent Health isn't just a job. It's a chance to join an organization dedicated to fostering a workforce that reflects diverse backgrounds, perspectives, and experiences.  This makes you a part of something bigger and enables you to have a meaningful impact in our communities and the lives of the amazing patients we serve.

Here are a few highlights of what working at Vivent Health may offer you:

• Equity Practices: Fair treatment, access, and opportunities for all employees, creating an environment where everyone feels valued, respected, and empowered to contribute.
• Professional Growth: Opportunities for professional development and advancement, along with training programs and events that promote cultural competence, unconscious bias training, and awareness.
• Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more!
• Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes.

Working at Vivent Health, you can truly serve the underserved and become an impactful part of their health journey.

YOUR CONTRIBUTION:

Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations.

The IT Support Specialist is the frontline technical liaison for Vivent Health, dedicated to maintaining the operational efficiency and technical well-being of all Vivent Health employees. This role is centered on delivering exceptional technical support and customer service, ensuring minimal disruption to critical organizational workflows, and managing the core administrative functions and reporting as it relates to the operation of the Help Desk.

OUR EXPECTATIONS:

Winning skills and behaviors for success.

Essential Job Duties

End-User Support & Service Delivery

• Serve as the first point of contact for IT support requests through the help desk ticketing system, providing prompt resolution or escalation as needed.
• Deliver outstanding customer service, ensuring technical issues are resolved with professionalism and empathy.
• Provide both in-person and remote support for staff across offices and mobile/telehealth environments.

Systems & Applications Management

• Support and administer Microsoft 365 services including Teams, Outlook, SharePoint, and OneDrive.
• Maintain and troubleshoot Windows 10/11 devices, mobile devices, and cloud applications.
• Assist with configuration and deployment of workstations, laptops, and mobile devices using standard imaging/MDM tools.
• Ensure printers, scanners, and conferencing equipment are fully operational and integrated with organizational systems.

Security & Compliance

• Follow IT security best practices, including patching, endpoint protection, and enforcement of multi-factor authentication.
• Protect confidential information and ensure compliance with HIPAA, HITECH, and organizational security policies.
• Support phishing awareness, incident reporting, and cyber hygiene training initiatives.

Infrastructure & Networking

• Provide basic network troubleshooting (wired, wireless, VPN).
• Collaborate with senior IT staff and vendors to ensure system reliability and uptime.
• Coordinate repair and maintenance of voice/data services.

Training & Documentation

• Train employees on technology solutions, security awareness, and best practices.
• Maintain accurate IT knowledge base articles and procedural documentation.
• Partner with the IT Director to identify opportunities for process improvements and digital transformation initiatives.

Other Duties

• Participate in on-call rotation, after-hours, and weekend support as required.
• Travel occasionally to clinic or office sites within the designated territory.

NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE REQUIRED:

Required and preferred knowledge and experiences to succeed.  

• Education and Work Experience:
  • High school diploma or equivalent with relevant IT experience; Associate degree in Computer Science or related or equivalent certification from a technical school – or – equivalent combination of education and experience.
  • 2+ years of IT support experience in a healthcare, non-profit, or service-driven environment.
• Technical Experience:
  • Required Experience:
    • Windows 10/11 and Microsoft 365 administration
    • PC/laptop hardware architecture (CPU, RAM, HDD/SSD, etc.)
    • Mobile device support (iOS, Android)
    • IT service desk/ticketing systems
  • Preferred Experience:
    • Microsoft Active Directory and Azure AD
    • Basic networking (LAN/WAN, VPN, firewalls, wireless)
    • Endpoint security tools, encryption, and MDM platforms
    • Electronic Health Records (EHR) systems and healthcare compliance
  • Certifications (preferred, not required):
    • CompTIA A+, Network+, or Security+
    • Microsoft 365 Certified: Modern Desktop Administrator Associate
    • ITIL Foundation
    • Healthcare IT Technician or related credential
  • Soft Skills:
    • Excellent customer service, verbal, and written communication skills.
    • Ability to work independently, manage multiple priorities, and thrive in high-pressure situations.
  • Additional Preferred Qualifications:
    • HIV experience in a not-for-profit environment.

Pay Rate

Starting at $24.50/hourly (Depending on Experience)

Public Student Loan Forgiveness

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however, our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements:

https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service