ServiceNow Technical Architect bei Prodapt

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

We are looking for a dynamic and experienced ServiceNow Architect to join our team.  

Roles and Responsibilities

• Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
• Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB
• Should know the offerings available with ServiceNow ITOM Suite as well as CMDB.
• Event Management, Discovery, Service Mapping and Orchestration
• Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus
• Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.
• Apply Agile software development practices for customizations to the platform and applications.
• Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.
• Effectively manage and execute high level tasks assigned via 'stories.'
• Assists junior analysts through project(s) lifecycles.
• Manages work against an often-demanding timeline
• Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Flexible and has the ability to manage multiple projects concurrently
• Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
• Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
• Understanding of Agile based approach to software development (SCRUM experience a plus)
• Ability to work remotely and largely unsupervised, and to deliver to written requirements
• Effective communication skills via verbal and non-verbal methods
• Strong attention to detail
• Problem solving ability.

Secondary Skills

• Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
• Understanding of the project delivery lifecycle and processes
• Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff
• Consultative and analytical approach
• Real world exposure to cloud technologies and S-a-a-S
• Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.