Manager, Product Safety Claims Management bei Sec

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
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Role and Responsibilities

The primary objective of the Product Safety Team is to manage Samsung Electronics America (SEA) Customer Care Product Liability management activities including risk management, maximizing business competitiveness and profit by establishing goals and measuring & managing performance, analyzing external and internal business, develop action plans to strengthen competitiveness based on assessment of internal competencies and processes, communicating strategic vision globally, executing high priority tasks to support top management. 

The goal of the Product Safety Claims Professional is to support Product Liability claims by defending the Samsung product and brand, activities to prevent product liability, attending on-site inspection & lab exams, identifying critical issues, developing a response strategy, coordinating with the insurance company and 3rd party law firm, and handling safety-related concerns. 

• Directly sense risks preemptively by researching and analyzing industry, technology, consumer trends, and economic and political environment changes, and directly analyze how these factors will impact our company.
• Direct to examine risk factors based on internal and external environmental changes and supervise the identification of areas and issues that need to be addressed strategically
• Lead to set up a mid- to long-term change direction like upgrading internal business capability and innovating processes, and supervise the establishment of measures to strengthen competitiveness at each stage

• Works on issues that impact the success of business or addresses future concepts, products, or technologies
• Regularly interacts with external/internal stakeholders /or major customers. Interactions may frequently involve special skills such as negotiating with customers or management, or attempting to influence juniors regarding significant matters to the organization.
• Product Liability Risk management, sensing, and reporting potential risks to the leadership
• Early risk sensing for product liability issues, work cross-functionally with headquarters teams in Korea and the laboratory, follow up with a closed-loop process from detecting issues to corrective actions
• Claim management, including Insurance/Tender/Subrogation claims, managing LTPs and status, making decisions & escalating issues

Skills and Qualifications

Minimum Qualifications:

• Minimum of 6+ years of related experience and a Bachelor’s degree
• Technical education, product engineering, or troubleshooting experience
• Advanced skills in Microsoft Word, Excel, and PowerPoint
• Strong understanding of home appliances and display products
• Ability to identify, troubleshoot, and resolve application-based issues
• Excellent collaborator with the ability to communicate effectively across divisions and language barriers
• Experience working with product engineers and offshore resources in different time zones is a plus
• Experience working with and influencing cross-functional teams
• Ability to travel within the U.S. and overseas for business purposes
• Experience working in a complex, established organization, including corporate and departmental levels
• CFEI (Certified Fire and Explosion Investigator) or CFII (Certified Fire and Explosion Instructor) preferred
• Claim adjuster license is preferred

Preferred Qualifications:

• Product Technical/engineering education or experience
• Team-oriented, but also able to work independently and manage multiple tasks
• Self-directed and results-oriented with excellent communication skills
• Bilingual English and Korean in verbal, reading & written preferred

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Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

The salary range for this role is expected to be between $130,500 and $136,500.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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