Service Coordinator bei City of Delaware, OH

About the Department

You can do great work and love what you do with the City of Delaware. We are an organization that succeeds because of teamwork, dedication, diversity, and the innovative spirit of all our employees. The City of Delaware is an award-winning local government organization known for its professionalism, customer service orientation and a strong commitment to distinctive and well-planned community development. The work environment is stable with excellent benefits and retirement packages. Our mission is to ensure an effective government, a healthy economy, being a safe city and welcoming you to be a part of this great community!   

Working under the supervision of the Police or Fire Chief or their designee, the Service Coordinator will work with individuals in the Delaware community who encounter Police or Fire personnel through the course of requesting emergency services.  This position will assist in evaluating the individuals needs for mental health, physical or daily living services and assist them in connecting with the appropriate community resources and organizations who can further assist in meeting those needs.Position requires regular and reliable attendance. 

Essential Functions: For purposes of 42 USC 12101

1. Accepts and processes referrals of individuals and families from the CIT (Crisis Intervention Training) and RES (Rapid Engagement Services) Data Sharing process of the Delaware City Police Departments, as well as directly from law enforcement/fire/EMS personnel when appropriate.  
2. Interacts with clients, makes referrals, and educates them on resources in the community.
3. Actively manages CIT Data Sharing reports, including reviewing referrals and screening for appropriate behavioral health and/or healthcare linkage.  
4. Facilitates follow up to provider system when individual is not currently connected to services.  
5. Engages referred individuals in the community and in their home environment to determine behavioral health and other needs when necessary.  
6. Provides service coordination including screening, intake, education, advocacy and referral of individuals and families in crisis to service providers in the community.  
7. Provides screening and initial intervention, determines behavioral health needs, and connects identified individuals to appropriate care when needed.  Accurately assesses needs and links the individual to appropriate community resources.  
8. Provides ongoing follow up and linkage services to referred individuals until actively engaged in services or immediate needs are met.  Provides short to intermediate term case management when appropriate.
9. Documents referral activities and provides regular updates to facilitate the progress of cases.   
10. Develops and maintains positive working relationships with community behavioral health and other healthcare providers, local law enforcement, and other community systems.  Works cooperatively to ensure that individuals needs are met.  
11. Provides follow up information to referent law enforcement, fire and EMS when permitted to facilitate timely and effective response.  
12. Networks with community agencies and providers. 
13. Initiates assistance to individuals in building informal support networks with other residents, family, and friends.  
14. Attends staff meetings, supervision with immediate supervisor, training and other required meetings and events as scheduled.        
15. Other duties as assigned.  

Knowledge, Skills & Abilities

Knowledge

• Microsoft Office applications (e.g., Outlook, Word, Excel, Publisher, Access, Sharepoint, OneNote, and Teams) and other computer software.
• City and Department goals and objectives.
• City and Department policies and procedures.
• Government structure and process.
• Community resources available.
• Community services and other resources in the area served.  

Skills

• Excellent organization, attention to detail, accuracy, time management, and critical thinking skills.
• Using tact, discretion, initiative, and independent judgment within established guidelines.
• Civic engagement and customer service.

 Abilities

• Understand, interpret, and apply laws, rules, or regulations to specific situations.
• Deal with many variables, define and solve problems, collect, analyze, and interpret data, establish facts and determine specific action, evaluate and improve process and/or program efficiency / effectiveness.
• Maintain a high level of confidentiality about information within the office.
• Add, subtract, multiply, and divide.
• Calculate fractions, decimals, and percentages.
• Prepare correspondence.
• Compile and prepare reports.  
• Understand and follow written and oral instructions, policies, and procedures.
• Be honest, dependable, and trustworthy.
• Maintain effective working relationships.
• Communicate effectively, both in oral and written form.    

Position Duties

Physical Requirements

1. Work is performed in both an office environment where the physical demands require sitting for extended periods of time with frequent use of computers and standard office equipment and some work will be performed outdoors and include traveling, standing, and walking with exposure to adverse weather conditions.
2. Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to discern verbal instructions and to communicate effectively with others in person and over the telephone.
3. Sufficient visual acuity, with or without reasonable accommodation, which permits the employee to comprehend written work instructions and to review, evaluate and prepare a variety of written materials on a computer for extended periods of time.
4. Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate standard office equipment and computer systems.
5. Sufficient personal mobility and flexibility, with or without reasonable accommodation, which permits the employee to work in an office setting and to sit for extended periods, drive a vehicle, walk, stand, and climb stairs.
6. Sufficient ability and strength to lift, carry, or otherwise move objects up to twenty (20) pounds for varying distances.

Equipment Operated
Computer, copier, phone, City vehicle, and other standard/modern office equipment; computer software (e.g., Microsoft Office, Firefox, Zoom, OHLEG, CHIEFS, RMS, and other applicable computer software). 

Minimum Qualifications

1. Bachelor’s Degree in Social Work or related field required, and licensure preferred.
2. Five (5) or more years of experience preferred in social service delivery with behavioral health population, in crisis or at-risk populations and/or families.  
3. Previous experience and or training in crisis intervention techniques preferred.  
4. Possession of a Crisis Intervention Training Certification (Within 1 year).
5. Must have Ohio driver license and ability to maintain insurability under the City’s vehicle insurance policy.  
6. Regular and reliable attendance
7. Any combination of training and experience which will indicate the possession of the skills, knowledge and abilities listed below.

Other Qualifications

The City of Delaware offers a complete benefits package to full-time employees including health, dental, and life insurance, retirement pension and savings plans, paid holidays, vacation, sick leave, and longevity pay and, in many positions, paid uniforms or clothing allowance. This position is part of the Management Pay Plan. Details about the compensation and benefits for this position can be found in the agreement by clicking here.

The information above is intended to be illustrative of the kinds of duties that may be assigned to the position and should not be interpreted to describe all the duties which may be required of employees holding this position.

The City of Delaware is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  In compliance with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Act Amendment Act (ADAAA), the City of Delaware will provide reasonable accommodations, upon reasonable request, to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

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