Onboarding & Launch Manager bei Threshold Brands

Threshold Brands, backed by private equity, is a powerhouse multi-brand franchisor boasting over $375 million in annual system-wide sales. Our impressive portfolio of 10 brands is dedicated to enhancing homeowners’ lives. Among our standout brands are MaidPro, Men in Kilts, Pestmaster, USA Insulation, Plumbing Paramedics, Heating & Air Paramedics, Granite Garage Floors, Sir Grout, Mold Medics, and Miracle Method. 

The Onboarding & Launch Manager is the primary person responsible for successful training and onboarding of every new franchisee signed into the Threshold Brand family. A key responsibility is to coordinate and deliver a multi-month phased curriculum of group and individualized learning experiences. In addition, this role will be a lead partner during the launching phase of a new franchisee to assure important milestones are met for the health of the franchisee’s profitability in tandem with the business growth model. This role is also responsible for maintaining all learning tools and systems to support the training and onboarding experience. Training will be delivered through a variety of channels, including classroom, workshops, web-conference, meetings, videos, lectures, group discussions, screen shares, and at times in-field learning.

Key Responsibilities:

• Coordinates all new franchisee multi-phased onboarding paths and drives franchisee accountability for a successful completion of the entire curriculum.
  • Responsible for all new owners (both startup and external transfers) from day of signing the FDD until completing the required onboarding path.
  • Coordinates training sessions with the appropriate home office staff and monitors franchisees’ progress of the training checklist.
  • Conducts tests and teach-back moments to ensure each franchisee understands the material presented.
  • Confirm all pre-training requirements have been successfully completed prior to scheduling new franchisees for their on-site training.
  • Plans, coordinates, leads, and manages the on-site training week for all new franchisees whether in-person or virtually.

• Responsible for training tools, documentation and support staff are ready to deliver the best training experience possible.
  • Reviews all training documentation to ensure content is engaging, up-to-date and relevant to onboarding.
  • Designs, administers, and follows through on assessments that reinforce/confirm learning objectives.
  • Coordinates with home office to make sure appropriate departments are prepared to deliver content training for new franchisees.
  • May workwith training specialists of some of the brands to confirm all tools and directives on the Operations and Owner’s intranet are accurate for executing and delivering new franchisee learning (specifically focusing on Start Up, Training, Safety and Customer Experience sections).
  • This is only relevant for MaidPro (when referring to the two intranets).

• Lead support for new franchisees during launch period into long-term engaged franchisee.

• Responsible for consistent and timely feedback to grow new franchisee business habits and growth expectations during the first 90-days of being open for business.

• Works with Brand Leader and Operation Managers to assure launch milestones and standards are relevant with current business systems & trends 
  
  

Required Experience & Qualifications: 

• Experience in designing, implementing, evaluating, and refining training curricula across multiple delivery channels.
• Ability to deliver clear expectations concisely and appropriately.
• Ability to self-manage while working remotely
• Possessing analytical, problem-solving, and time-management/documentation skills.
• Experience with understanding and analyzing key financial reports. (Proformas and Profit and Loss Statements), preferred.
• Proficient with technology and the ability to transmit technology skills to others. (MS Excel, Word, PowerPoint, G-Suite)
• Experience with Monday.com or project management software, helpful.
• Minimum 2 years’ experience in training and/or franchise support.

Benefits 

• Competitive salary + 401(k) Safe Harbor
• Medical / Dental / Vision Insurance Coverage
• Paid time off + Paid Holidays
• Employee Assistance Program

WORKING AT THRESHOLD BRANDS 

This is an exciting opportunity to work at a company that genuinely cares about its employees, franchisees, and customers! A company that believes in work-life balance, that it is okay to have fun on the job, and that invests in its employees by providing challenging opportunities and tools to deliver excellence! If these beliefs ring true to you, we invite you to read on. 

What do we do? We help entrepreneurs achieve their lifelong dream of success through business ownership. As a multi-brand franchisor, we plan to deliver multiple home services through individually owned and operated franchisee throughout the United States and Canada.  We help our brands deliver superior customer service by providing a high touch National Contact Center, cutting-edge technology, fun and upbeat marketing and business coaching that adds real value.   

In a nutshell, our vision is to be a franchisee-friendly company, empowering entrepreneurs to deliver exceptional services to their communities.  

What are our roots? It all began in August 2020, when our flagship franchise, MaidPro, partnered with The Riverside Company (a private equity sponsor). Since then, we’ve been moving at a rapid speed growing both organically and through acquisitions. Today, we are 10 brands strong, supporting not only MaidPro but also Men in Kilts, PestMaster, USA Insulation, Plumbing Paramedics, Heating Paramedics, Sir Grout, Granite Garage Floors and Mold Medics. Our strategy is to keep adding great-performing brands to our portfolio, so we’re not slowing down. We’re headquartered in Boston, Massachusetts, but really, we’re all over the map, with more than 400+ franchise locations across North America. 

COMPANY CULTURE 

Who are we? We are a collection of entrepreneurs, out-of-the-box thinkers, hospitality minded innovators. We thrive in a fast-paced, high-energy environment and we are steadfastly committed to adding value to everything we do.  

Who do we want on our team? We look for people who are natural learners, passionate about their careers and love to help businesses grow.   

Why work here? We provide a fun place to work where people are nice, learning is continuous, individuality is respected, and your cutting-edge ideas are welcomed. At the same time, we’re straight shooters. We support each other but we also challenge each other. You will be challenged every day, but it will be the best job you ever had. 

It should be understood that no job description can encompass every responsibility and therefore should not be interpreted as all-inclusive. Threshold Brands is an Equal Employment Opportunity Employer that maintains a diverse and inclusive work environment.