Parking Services Representative I (Part-Time) bei City of Hollywood, Florida

About the Department

                 **Please note shifts will be Monday - Thursday (7:00AM - 4:30PM) **

Under the general supervision of the Parking Services Representative II or other administrative superior, incumbent provides support for the issuance of permits for metered parking and parking programs.  Performs other customer service responsibilities that are necessary in addressing customer concerns and inquiries.  Work requires high volume customer service contact in person and on the phone as well as familiarity with computer programs, including word processing, spreadsheets, and data base management. Work is performed under supervision and is reviewed by observation of work in progress and is checked by daily reconciliation of monies and by daily and monthly reports for accuracy.      

• Performs customer service functions by responding to customer concerns or inquiries both in person and on the phone; provides professional, accurate and timely customer service information relating to City parking programs and fees to the public.
• Processes and issues parking permits; provides pertinent information to applicant and the public relating to City permit program requirements.
• Retrieves, processes and prints daily and monthly reports for managing parking database.
• Operates a computer, cash register and credit card processor for payment of bills, sales tax, permits and fees.
• Operates a two-way radio to communicate information to field staff.
• Performs data entry activities in a parking management database to record customer, vehicle and permit information.
• Receives, counts, balances and reports cash, including making daily settlement of monies by checking and balancing cash and negotiable instruments against receipted copies of bills and register tapes; posts to a daily settlement form, report, or deposit slip; counts and bands monies received.
• Files records and reports and performs related clerical work as assigned.
• Must effectively and positively represent the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation.
• Must establish and maintain effective and professional relationships with work colleagues, supervisors and managers.
• Performs related work as required for this position description only.

Position Duties

Required: 
High School Diploma or GED equivalent; plus six (6) months of heavy administrative or customer service experience or equivalent combination of training and experience. Proficient in Windows and Microsoft Office applications (Word, Excel, Access, etc.) and database management programs. 
 
Preferred:
One (1) year of heavy administrative or customer service experience.
 
Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements.
 
CERTIFICATES, LICENSES, REGISTRATIONS: 

• Valid Driver’s License: With proof of automobile insurance 
• Background Check: Must have an acceptable background record
• Driving Abstract: Must have an acceptable driving record

Minimum Qualifications

Required Education and Background Information: Look over the announcement carefully to determine your eligibility. Please note minimum education and experience requirements. Closed competitive positions are open only to employees while open competitive positions are open to anyone who meets the minimum qualifications for the position. Evidence of a GED test score is required if submitted for high school diploma. Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. Additional information will not be accepted after the announcement closing date.
 
Veteran's Preference:   The City values the service that veterans and their family members have given to our country, and as such, proactively recruits and hires veterans and qualified spouses to the greatest extent possible.  Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements.  To obtain veteran's preference, candidates MUST submit a copy of separation papers (DD214) and meet eligibility requirements as stipulated by the Florida Statutes. For additional information, please refer to the Florida Department of Veterans' Affairs.

Other Qualifications

Following an initial review of your application, if you are selected to move forward and receive a job offer which you accept, you will then be invited to Vetted—our screening platform—where you will be prompted to upload the required documentation.

All successful applicants will be required to pass an extensive background which may include criminal history searches, driving history checks, credit report, courthouse searches, education verification, employment verification, professional license verification, or other search methods as deemed necessary for the position. In addition, the applicant will be required to undergo a medical examination, which may include a drug screening, prior to appointment.
 
 EMPLOYMENT OF RELATIVES:  The City of Hollywood has an Ordinance which regulates the employment of relatives of City employees.   Effective January 28, 2008, a relative may only be hired under the following additional conditions:
  

• The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list;
• The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board;
• The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee.

As of 12/15/2005 the City will require all newly hired employees to sign an affidavit affirming non-usage of tobacco or tobacco products within the last year prior to submission of application and will continue to be a non-user of tobacco products throughout employment with the City of Hollywood.
 
 REASONABLE ACCOMMODATION: The Employment Office will make reasonable efforts in the examination and workplace to accommodate persons with disabilities. Please advise Human Resources of special needs by calling (954) 921-3216.
 
 All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications).  
 
The City of Hollywood is an Equal Opportunity / Equal Access Employer.

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