Demand Planning Coordinator bei Likewize

Job Description:

Demand Planning Coordinator

Crewe, Cheshire (onsite)

Salary: £26,457.08 per annum

As a Demand Planning Coordinator at Likewize you will play a pivotal role in connecting teams, customers, and supply chains to deliver seamless service and exceptional results.

We’re more than a tech company—we’re the engine behind the digital world. Likewize is a global leader in tech protection, repair, sustainability, and support solutions, trusted by the world’s biggest brands, telcos, and banks.

• Supporting over 1 billion customers worldwide

• Solving 250 million+ tech issues annually in 30+ countries

• Offering the most comprehensive protection against tech disruption—lost, stolen, damaged, or just complicated

• Driving innovation across insurance, warranty, repairs, recycling, and premium tech support

Position Summary

To act as a conduit between Demand Planning, Likewize customers and all Likewize internal departments to ensure an excellent and seamless service delivery and to strive to always exceed customer requirements. To support the day to day requirements and planning involved with maintaining appropriate levels of stock within the supply chain, within agreed timescales.

To provide an efficient and proactive support service, ensuring an organised and professional approach to the day-to-day planning activities of Likewize customers.

Primary Responsibilities

• Work day to day with the Demand Planners to ensure inbound stock from various supply routes are managed through Likewize, in line with process

• To attend weekly CPFR meetings, by voice and deliver updates on any assigned actions

• To attend fortnightly Alternate Matrix calls, either by voice or face to face and support the demand planner with any key adjustments which may mean a change in direction on stock allocation

• To attend twice weekly, kitting calls, by voice and ensure we are on track with Job Cards and any requirements for the customer 

• To support with raising any sales orders for shipments both inbound and outbound from Likewize DC, and shipping into any relevant customer DC’s

• To act as a conduit for supporting the arrangement of any transport required for the movement of goods in line with requirements

• Support all planning and implementation for key product launches with regards to sku creation and communication with the planning team and Likewise customers

• To track and maintain reporting for current exchange programs, and liaise with the Likewize warehouse and account manager for updates.  

• Works closely and builds and improves relationships between Supply Chain customers and Likewize

• To consistently provide a high level of service through the successful nurturing of internal relationships and cooperation with departments who depend on or who influence own work

• Ensure day to day activity is dealt with in a timely and professional manner in line with company policy and guidelines

• Respect the value of information by following Likewize's data protection / information security policies and procedures

Key Skills & Behaviours

• Remains effective, professional and retains perspective in the face of difficult or demanding situations

• Acts appropriately to the needs of the situation

• Displays strong customer focus and team working skills

• Demonstrates a reliable and flexible approach to work situations

• Demonstrates integrity towards individual customers and ensures that the interests of both the company and the customers are met

• Job holder is an active team member and actively shares learning and information with colleagues

• Has a mature and objective approach to problem solving

• Uses own initiative to assist other members of team when required, to ensure all deadlines are met

• Proactively identifies ways to improve on current procedures systems and implement change

• Excellent planning, communication & organisational skills

• Ability to meet tight deadlines and the flexibility to adapt to unexpected changes

• The position requires the ability to deal with several issues at once whilst always maintaining a professional approach.

• Excellent planning and organising skills are fundamental to the success of this role

• Job holder must possess the flexibility to adapt to unexpected changes, sound judgement and maturity, with an objective and tenacious approach to problem solving

• Ensure that appropriate aspects of commercial and operational activity are clearly and consistently communicated between parties

What do we offer?
At Likewize, we care about you and your progression. We offer:

• A competitive salary and benefits package

• A supportive and collaborative culture

• A fun and dynamic work environment

• A range of learning and development opportunities

• Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption

• Access to a GP at any time, with prescriptions delivered to your home or work

• Enhanced Maternity, Paternity & Adoption

• My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases

• A fully paid Employee Assistance Programme

• Free onsite car parking

• Employee Discounts

• Cycle 2 work scheme

• Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave

Ensure Fairness & Embrace Differences

We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.

We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated and are essential to our success.

We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.