Junior Account Executive bei Qmatic

Join our exciting journey! 

With our vision of “A world where everyone can access the services they need” we are driven by our ambition to create truly exceptional customer experiences. We’ve spent the past 40 years guiding the industry forward, developing cutting-edge solutions that reshape connections between people and services. Our solutions simplify contacts, reduce friction, and maximize operations for our clients in the retail, finance, health services and public sectors.

Working at Qmatic gives you a unique opportunity to work in a global, fast-growing company in a truly innovative environment. Our company is made up of talented and ambitious people from various fields and parts of the world. Together we share a desire to create remarkable customer journeys that delight customers, assist employees, strengthen brands, and improve experiences around the world.

Our Q-Way pillars, Act Swiftly! Care! Team Up! and Own It!, are the foundation for the culture of Qmatic. They are the heart of how we act internally; how we think, feel, act, and behave, and how we deliver great customer experiences.

At Qmatic, we are more than a group of people working to produce industry-leading products and solutions. We are a genuine, inclusive team working in a dynamic environment, creating better customer journeys where everyone can access the services they need, whenever and wherever they need them. If you share this vision, join Qmatic and take part in our journey!

As a Junior Account Executive, you will be a critical pillar of our North American sales engine. This role is a hybrid of proactive sales development and strategic account support, designed for an ambitious individual eager to make a significant impact.

You will be responsible for identifying and nurturing new business opportunities by qualifying inbound leads and setting the stage for our Enterprise Sales Executives.

Concurrently, you will act as a key partner to the Enterprise Sales team, ensuring our existing clients in government, healthcare, and university sectors receive exceptional support. This is a unique opportunity to develop a comprehensive skill set in enterprise software sales, from initial prospecting to long-term client relationship management, within a global, industry-leading organization.

Essential Duties

• Conduct high-volume prospecting and lead follow-up to qualify potential clients through calls, emails, and social media engagement.

• Schedule and confirm discovery meetings and product demonstrations for the Enterprise Sales Executives.
• Serve as a key point of contact for existing clients, addressing inquiries, resolving escalations, and providing timely support to ensure high levels of customer satisfaction.
• Prepare and deliver quotes for small, low-volume orders and standard product/service renewals.
• Collaborate with ESEs and the marketing team on RFP/RFI responses by gathering technical information, formatting documents, and ensuring timely submission.
• Assist in the preparation and coordination of materials for client-facing Quarterly Business Reviews (QBRs).
• Represent the company professionally at industry trade shows and conferences, engaging with prospects and supporting event logistics.
• Maintain accurate and detailed records of all sales and client activities in the company's CRM system.
  

Responsibilities

• Accountable for meeting or exceeding monthly and quarterly targets for qualified leads and scheduled appointments. Responsible for the accurate and timely generation of quotes and proposals for assigned tasks.
• Uphold a high standard of client communication, ensuring all interactions are professional, helpful, and aligned with company values.
• Maintain data integrity within the CRM, ensuring all lead, contact, and account information is up to date.
• Proactively communicate with the VP of Sales and ESEs regarding pipeline activity, challenges, and opportunities for growth.
  

Authority and Mandate

• Authorized to qualify or disqualify inbound leads based on established criteria (e.g., budget, authority, need, timeline).
• Empowered to generate and send proposals and quotes for transactions up to a pre-defined value threshold.
• Mandated to communicate directly with clients to resolve support and service inquiries on behalf of the assigned Enterprise Sales Executive.
• Acts as a designated representative of the sales organization at approved industry events.
• Do everything within your designated responsibility to satisfy the needs of our clients, colleagues and stakeholders.

Qualifications:

• Required: 2-5 years of experience in an account management or administrative role.

• Communication: Exceptional verbal and written communication skills, with the ability to articulate technical concepts clearly and build rapport quickly. 

• Tech Savvy: Proficient with CRM software (e.g., Salesforce, HubSpot) and the Microsoft Office Suite. 

• Organizational Skills: Superior time management and organizational skills, with a proven ability to manage multiple tasks and priorities simultaneously. 

• Preferred: Experience working with clients in government, healthcare, or higher education sectors is a significant advantage. 

Personal Characteristics

Our Critical Success Behaviors are Act Swiftly. Team Up. Own it and Care; and we need someone who will exhibit those behaviors daily; specifically:   

• Client-Focused: A genuine curiosity and passion for understanding and solving client challenges. You view success through the lens of client success. 

• Proactive & Driven: A self-starter with a strong work ethic and an intrinsic motivation to succeed. You don't wait to be told what to do next. 

• Collaborative: A true team player who is eager to support colleagues and contribute to the overall success of the sales organization. 

• Resilient & Coachable: You view challenges as learning opportunities and are receptive to feedback and continuous professional development. 

• Detail-Oriented: Meticulous and precise in your work, from CRM data entry to client-facing proposals, 

• Career-Oriented: Possesses a clear interest in building a long-term career in enterprise technology sales.