DC Supervisor bei Tandy Leather

ABOUT THE POSITION 

The Supervisor, Web Fulfillment supports and leads daily e-commerce operations to ensure all TandyLeather.com orders are processed with speed, accuracy, and care. This role partners closely with the Manager, Web Fulfillment to oversee a team of approximately 20 fulfillment associates, ensuring high performance across all aspects of the web order lifecycle—picking, packing, and shipping. 

This hands-on leadership position is responsible for driving order accuracy, maintaining workflow efficiency, enforcing safety standards, and fostering a positive, high-accountability culture. 

KEY RESPONSIBILITIES 

Order Fulfillment Operations 

• Supervise daily e-commerce order fulfillment, ensuring all online orders are accurately picked, packed, and shipped within established SLAs.
• Monitor fulfillment queues and shipping priorities to maintain on-time performance and maximize customer satisfaction.
• Oversee inventory movement, packaging standards, and label accuracy to minimize errors and ensure professional presentation.

Team Leadership & Development 

• Lead and mentor a team of approximately 20 associates, fostering a culture of safety, accountability, and continuous improvement.
• Partner with the Manager, Web Fulfillment, to schedule labor effectively, delegate assignments, and coach associates for growth and performance.
• Support onboarding, training, and ongoing skill development to ensure every team member understands performance expectations and quality standards.

Quality, Accuracy & Safety 

• Uphold Tandy’s commitment to accuracy and service excellence by enforcing quality control standards throughout the fulfillment process.
• Conduct regular audits to ensure accuracy in order picking, labeling, and packing.
• Promote and model safe work practices, ensuring compliance with all company and OSHA safety guidelines.

Performance Metrics & Continuous Improvement 

• Track and report on key performance indicators (KPIs), including order accuracy, throughput, time-to-ship, and productivity.
• Identify workflow bottlenecks and collaborate cross-functionally with DC Operations, IT, and Customer Service to implement process improvements.
• Contribute to initiatives that enhance speed, efficiency, and customer satisfaction while maintaining Tandy’s high quality standards.

Collaboration & Communication 

• Partner with the Manager, Web Fulfillment, and other DC leaders to align daily priorities, share performance insights, and coordinate resource allocation.
• Communicate proactively with Customer Service and E-commerce teams to resolve fulfillment issues and ensure smooth order flow.
• Serve as a role model of teamwork, professionalism, and open communication.

REQUIREMENTS 

Experience & Leadership 

• 2–4+ years of supervisory or lead experience in e-commerce or retail distribution fulfillment.
• Proven ability to manage team performance in a high-volume, fast-paced environment.
• Demonstrated success coaching and motivating associates to meet and exceed KPIs.

Operational Skills 

• Hands-on experience with warehouse management systems (WMS) and barcode scanning technologies.
• Strong understanding of e-commerce fulfillment workflows, shipping methods (parcel, LTL), and packaging requirements.
• Working knowledge of safety standards and best practices in warehouse operations.

Communication & Collaboration 

• Excellent interpersonal and communication skills with the ability to collaborate effectively across departments.
• Skilled at providing constructive feedback, recognizing performance, and maintaining a positive team environment.

Technical Skills 

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with modern fulfillment and ERP systems.

Education & Physical Requirements 

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• Reliable transportation and excellent attendance required.
• Ability to stand, walk, and lift 30–50 lbs for extended periods in a fast-paced environment.

EQUAL EMPLOYMENT OPPORTUNITY

At Tandy, our diversity is our strength, and we are committed to creating a safe and inclusive workplace for all employees regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Tandy is proud to be an equal-opportunity employer.