Senior Fraud Analyst II- (FI Fraud Referral) bei Ghr
Ghr · Newark, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Newark
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support.
LOB Specific Information:
This role is responsible for reviewing enterprise risk referrals and complex products for fraud mitigation and regulatory reporting compliance. This requires assessing the level of risk and making decisions which directly impact the customer experience and risk to Bank of America.
This is accomplished by conducting case reviews, which include preparing, researching and/or analyzing the case and relationship activity to assess levels of risk and fraud. Appropriate action will then be taken based on activity characteristics or greater complexity. This role may also perform back office functions related to research and resolution of fraudulent activity and service support. Does not require inbound or outbound phone calls.
“For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.”
Responsibilities:
- Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity
- Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems
- Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank
- Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution
- Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
- Records data captured during client interactions accurately
Class Start Date 12-1-2025
Hours Monday -Friday 8:00am-5:00pm
Training Monday-Friday 8:00am5:00pm
Required Qualifications:
• 1 year of current or prior Fraud experience
• Prior experience analyzing and applying regulatory requirement to compliance practices
• Excellent verbal and written communications skills sufficient to interact effectively with all levels of management and staff
• Comfortable with multi-tasking and prioritization and able to work in an independent, efficient and effective manner in a fast-paced environment, while working cohesively in a team setting
• Strong attention to details with commitment to accuracy and quality while meeting production and quality goals
• Strong knowledge in Microsoft Office (Excel, Outlook, Word)
• Strong organizational and time management skills
Desired Qualifications:
• Cross enterprise product/channel knowledge
• Critical / innovative thinker, to support management deliverables designed to set strategy and determine areas of opportunity within policy and procedures
• Client Protection Experience
• 2 years or more in a role interacting with clients/customers
Skills:
- Analytical Thinking
- Client Experience Branding
- Customer and Client Focus
- Due Diligence
- Research
- Attention to Detail
- Data Collection and Entry
- Policies, Procedures, and Guidelines
- Referral Management
- Written Communications
- Adaptability
- Business Intelligence
- Investigation Management
- Issue Management
- Relationship Building
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)Hours Per Week:
40 Jetzt bewerben