CASA Training and Case Supervisor bei Northern Virginia Family Services

Working at Northern Virginia Family Services (NVFS) means doing work that matters every day because of the difference you will make in the lives of children and families in Northern Virginia. NVFS’ breadth, depth and scope of services offer the resources and support to ensure that everyone in need, at every stage of life, maximizes their potential and fully contributes to a thriving community. At Northern Virginia Family Services (NVFS), we value every team member’s contribution and our collective impact on our clients and the community. NVFS is an equal opportunity employer, E-Verify participant and drug-free workplace.

Join the NVFS Family: We are looking to hire a CASA Training and Case Supervisor to join the NVFS Child and Family Wellbeing Services team! As the CASA Training and Case Supervisor you will be responsible for ensuring CASA volunteers are well prepared, supported, and effective advocates for children in abuse and neglect cases, while also managing a small caseload. This role combines volunteer training and development, supervision and support of CASA volunteers, and direct case management responsibilities.

Specifically, the Supervisor oversees volunteer stewardship, including coordination of CASA volunteer onboarding and retention efforts. The Supervisor also leads the development, coordination, and implementation of pre-service training and continuing education opportunities for volunteers.  Additionally, the Supervisor maintains a small caseload, providing direct supervision and support to assigned CASA volunteers as they advocate for the best interests of children before the Juvenile and Domestic Relations Court.

This is a hybrid role; however, the majority of work may be performed remotely.

Benefits and Compensation: We want you to be well, have work/life flexibility, grow your career with us, and have the resources and support you need. Check out our comprehensive benefit offerings here in support of various dimensions of your wellbeing.

This position has a starting salary in the low 60s.

In this role, you will: 

Strategic Outreach & Community Engagement: 

• Support NVFS’ Community and Volunteer Engagement (CAVE) team with CASA volunteer outreach and recruitment efforts as needed. Collaborate with CAVE team to ensure CASA volunteer recruitment goals are met.
• Support strategic outreach efforts to raise awareness of the CASA mission and attract potential volunteers.
• Build and maintain relationships with community organizations, corporations, faith groups, schools, and civic organizations to create volunteer pipelines.
• Represent the CASA program at outreach events, fairs and speaking engagements. Support the development of referral and networking resources to expand speaking engagements and outreach for volunteer recruitment in civic groups and other community partners
• Participate in public and community education events and serve on community taskforce(s) aimed at improving the lives of children in the community

Volunteer Onboarding: 

• Manage the onboarding process for CASA volunteers including application review, screening interviews, orientation, paperwork, background checks, and selection
• Provide clear expectations and guidance to ensure volunteers feel prepared and supported as they enter pre-service training.
• Maintain accurate records of volunteer onboarding to ensure compliance.
• Create a standard of excellence for CASA volunteer lifecycle, including CASA volunteer recognition and engagement. Ensure effective and efficient volunteer onboarding and retention; establish, document and maintain related processes and procedures.

Volunteer Training & Development: 

• Design, coordinate and facilitate pre-service training for CASA volunteers bi-annually or as needed. Manage logistics for training sessions including scheduling, materials, speakers, attendance and evaluation.
• Ensure trainings meet National CASA best practice standards, Department of Criminal Justice Services (DCJS) regulatory guidelines, and strategic program
• Curate and disseminate ongoing continuing education opportunities for volunteers to enhance knowledge and skills.

Volunteer Supervision and Case Management: 

• Supervise and support up to 12 volunteer advocates in their case work to ensure timely and consistent advocacy.
• Support volunteers in developing case plans and advocacy strategies for active cases.
• Monitor and evaluate each volunteer’s investigative and advocacy work, professionalism, and adherence to the CASA role, including annual written performance evaluation for each volunteer.
• Review, edit, and submit objective court reports to ensure accuracy, quality, and timely submission of present findings and recommendations to the courts
• Provide timely feedback, guidance, and resources to support volunteer advocacy.
• Maintain records and case files of active cases.
• Attend court hearings, meetings, and visits as needed.
• Develop and maintain collaborative relationships with child welfare professionals, attorneys, court staff and all professionals involved in cases.
• Ensure timely and accurate case documentation and CASA Manager database entry.
• Support volunteers to conduct independent investigations by gathering information from children, families, service providers, schools, and foster placements.
• Ensure the child’s best interests are represented in court and throughout the child welfare process.
• Monitor case progress and ensure compliance with court orders and service plans.
• Serve as a liaison between the child, family, CASA volunteer, and professional team members.

Program Support & Compliance: 

• Collect, organize, submit and track all required documentation for mandatory background checks and re-checks for all trainees and
• Maintain up-to-date volunteer lifecycle information in CASA Manager database.
• Contribute to volunteer recognition, retention, and program improvement initiatives.
• Participate in regular supervision with program director and provide regular updates.
• Remain current on knowledge of standards and other program-related information.
• Enter data for record keeping and reporting to meet relevant

 Your Background: We understand that you may obtain skills through a variety of professional, personal, educational, and volunteer experiences. 

• Must have a bachelor’s degree in child welfare, public administration, counseling, human services, juvenile justice or law OR a combination of relevant education and experience
• Demonstrated supervisory experience
• Facilitation and adult training experience
• Knowledge of child development, child abuse prevention; trauma-informed approaches, and family focused strategies preferred
• Positive conflict resolution skills
• Strong public speaking and verbal and written communication skills
• Ability to communicate respectfully, clearly, effectively, tactfully and patiently in-person and on the phone to a diverse population
• Strong interpersonal skills and proven ability to build trust, rapport and maintain relationships with a variety of stakeholders
• Oral and written fluency in English; Spanish oral fluency a plus
• Digital and technical proficiency, including working knowledge of Microsoft Office Suite
• Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability

Additional Requirements:  

• Successful completion of background checks upon hire.
• May be called upon to work beyond normal working hours.
• Must have reliable transportation to conduct client visits as needed and visit other designated community locations.
• Must uphold the organization’s child protection policies and codes of conduct.