IT Product Owner - Intermodal Systems bei Forward Air Services, LLC

Position: IT Product Owner - Intermodal Systems

Job Description: 

Forward Air is seeking an IT Product Owner - Intermodal Systems to work in the IT department on an Agile Scrum Team. This position will be responsible for a value stream and its development initiatives by identifying user needs, communicating strategic objectives, managing releases, and overall vision. The IT Product Owner - Intermodal Systems should have strong analytical skills with ability to translate visions into user stories; excellent verbal/written communicate skills covering technical and functional subjects; and strong desire to organize and drive projects across the finish line. Candidates with experience in the transportation industry are preferred.

Core Responsibilities & Duties: 

• Serve as the IT liaison for the Intermodal business unit at Forward Air.
• Oversee all intermodal systems and databases.
• Create and manage EDI (Electronic Data Interchange) mappings with Customers (204, 214, 210, 990, 997).
• Oversee the innovation and end-to-end launch of products.
• Collaborate with business partners and customers to co-develop roadmaps.
• Drive products from concept to launch in a fast-paced environment.
• Work with cross-functional teams to turn data insights into actionable products.
• Continuously refine business needs, priorities, and opportunities in an Agile setting.
• Manage product roadmaps and sprint backlogs using Jira and ServiceNow.
• Document and maintain Agile Board in accordance with good Agile principles
• Define user experiences and translate features into product requirements.
• Lead the product design process.
• Execute go-to-market plans.
• Track product performance post-launch.
• Utilize ServiceNow for IT service management and process automation.
• Other duties as assigned

Qualifications:

• A bachelor’s degree in business, technology, engineering or equivalent experience
• Prefer professional certificate in Agile development (Scrum, Kanban, LEAN)
• Prefer 2 years of experience leading project teams using Agile methodology
• 4-5 years of experience in business analysis, solutions development, creating business requirements and delivering business capabilities

Skills:

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must be a self-starter that does not require constant direction
• Strong team player that thrives in a fast-paced environment
• Excellent communication and problem-solving skills with ability to communicate effectively across all levels of operations/users
• Ability to drive/display ownership/proactive behavior
• Efficiently handle multiple IT projects simultaneously
• Strong computer skills with working knowledge of MS Office products (Excel, Word, PowerPoint), MS Visio or other graphical flow chart programs

Forward Air is an Equal Opportunity employer.