Work Administration Supervisor bei PCSI

PCSI is looking for a Work Administration Supervisor on our facility maintenance contract with Detroit Tank Arsenal. The Work Administration Supervisor supports a project team by overseeing service order processing and ensuring tasks on the contract are completed timely. This role acts as the Lead Coordinator for GFEBS data entry and reporting and manages customer service for work orders. The Work Administration Supervisor also provides a wide range of administrative support for this contract site, including some HR functions, payroll data oversight, security clearance tracking, and accounting data integrity.

This position is on-base in Detroit, MI, typical hours are Monday-Friday, 7:30am-4:00pm.

Benefits Include:

• Annual bonus of up to 6%.
• 21 days of PTO per year, in addition to all federal holidays.
• Medical, dental, vision, and other coverage: employer contribution offered to cover employee-only tier.
• 401k plan with matching on contributions up to 6%.

Who We Are:

PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, and partnerships. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life’s journey is at the heart of what we do.

What You'll Do as Work Administration Supervisor:

• Leads Work Control operations supporting a 60+ person project team executing a government facility O&M and repair contract. Oversees service order lifecycle from intake to close-out, ensuring timely and accurate processing.
• Manages front-line customer service across multiple communication channels, ensuring responsive and professional support.
• Supervises payroll functions, administrative workflows, and GFEBS data entry/reporting to maintain compliance and accuracy.
• Serves as Lead Coordinator for GFEBS PM roles, demonstrating proficiency and ability to fulfill A76 Contractor PM responsibilities.
• Oversees the DTA Task System to ensure timely execution of recurring contract tasks and adherence to PCSI policies.
• Acts as backup Field Security Officer, requiring eligibility for Secret clearance. Manages CAC issuance, training compliance, clearance tracking, and coordination with Army security personnel.
• Supports financial operations, accounting data integrity, and payroll oversight, while supervising general site administration and Work Control staff.
• Facilitates internal communication, task management, and training for the site Leadership Team.
• Trains staff on contract requirements and leads HR functions including job descriptions, recruitment materials, interviews, recognition programs, and disciplinary actions.
• Enforces compliance with the Collective Bargaining Agreement, Employee Handbook, and site-specific policies.
• Ensures departmental performance meets or exceeds contract, industry, and company standards. Oversees timely and accurate submission of Contract Data Requirements List (CDRLs) and reports.
• Collaborates with the Training Manager to develop task qualification lists and manage departmental training programs.
• Develops and implements policies, procedures, and performance metrics to drive quality, productivity, and efficiency.
• Ensures proper care and accountability of government and company property.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Need:

• Higher diploma or GED required, minimum of associate’s degree preferred.
• Must have a mastery of the English language, including the ability to read, write, and speak English.
• Minimum 3 years related experience in GFEBS required.

Knowledge, Skills and Abilities:

• Intermediate competency w/Outlook email, SharePoint, and Microsoft Word, Power Point, and Excel is required.
• Ability to effectively listen and clearly communicate in person, in writing, and on the telephone.
• Ability to be a self-starter and have strong time management skills.
• Ability to work as a team member and develop effective working relationships with other staff and clients.
• Ability to interpret policies, procedures and regulations.
• Must be able to sit or for prolonged periods of time.
• Must be able to work any time of the day and any day of the week, including weekends and holidays.

Other Requirements:

• Successfully pass pre-employment drug/alcohol screen, criminal background check, & motor vehicle report.
• Maintain security clearance, including a National Agency Check with Inquiries (NACI) investigation.
• Maintain valid State of Michigan driver’s license and remain insurable to operate Company vehicles.

All veterans and/or persons with all types of disabilities are strongly encouraged to apply!