Transaction Manager – FMS/Whole Loans bei Fay Servicing

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on Our Journey

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Transaction Manager - Whole Loans to join our team!

This position is responsible for managing the end-to-end due diligence process for a variety of whole loan portfolios and products, whether conducted by a Third-Party Review (TPR) Firm designated by the End Investor(s) or by one of Fay’s preferred firms. This role serves as a central coordinator, overseeing document delivery between Sellers, TPR Firms, Fay and End Investors and resolving any deficiencies identified during the review process. This position leads the settlement process, ensuring the accuracy and integrity of data across Funding Schedules and other purchase and sale documentation.

This role collaborates closely with various Business Units including Fay Investments, Fay Mortgage Services (FMS), Genstone Financial and FutureWave to support the development and refinement of processes and procedures related to loan delivery across multiple End Investors, while fostering a unified, interdepartmental approach through cross-functional engagement. This position is responsible for ensuring strict compliance with organizational policies, regulatory requirements and industry standards

Qualifications include:

• Bachelor’s Degree in Finance or related field (or equivalent combination of years of experience with High School Diploma/ GED)
• 7+ years’ experience in mortgage industry preferably working in a secondary, loan processing or diligence capacity
• 3+ years’ experience working in a Transaction Management role
• 2+ years’ experience in mortgage post-closing, diligence or secondary markets
• Proficiency with Encompass or similar loan origination system
• Prior experience delivering loans, data and documents via third party investor platforms
• Strong skills and experience in MS Word, Excel and Outlook
• Strong verbal and written communication skills
• Strong interpersonal skills
• Strong analytical skills
• Solid decision-making abilities coupled with sound judgment
• Strong time management skills
• Ability to prioritize numerous tasks and manage shifting priorities
• Client focused with strong execution skills and results orientation
• High-level of precision with attention to detail and consistency 
• Flexible, open to change, ability to learn new things quickly
• Ability to work in a collaborative environment and provide guidance for working groups

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Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

• The hiring range for this position is between $$65,000-$85,000 annually
• This position is eligible for an annual discretionary bonus 

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.