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Customer Service Representative bei United Commercial Insurance

United Commercial Insurance · Boise, Vereinigte Staaten Von Amerika · Onsite

Jetzt bewerben

Description

  

At United Commercial Insurance, we pride ourselves on providing exceptional service and tailored insurance solutions to meet the unique needs of our clients. As a growing insurance agency, we are seeking a dedicated and proactive Customer Service Representative to join our team and help us maintain our reputation for outstanding customer care.

Requirements

  

Responsibilities:

1. Manage calendar: Oversee introductory emails, handle rescheduling, and coordinate on/off rotation.

2. Lead management: Send, monitor, respond to, and document leads, ensuring efficient communication with potential clients.

3. Process CRM  submissions: Handle cancellations, adjustments, new sales, and renewals, while maintaining accurate records.

4. Address pending cancellations: Initiate calls, send texts/emails, process payments over the phone, and coordinate with 3rd parties to resolve issues.

5. Generate quotes: Utilize direct markets to create accurate and competitive quotes for clients.

6. Bond administration: Submit applications 


Requirements:

1. High school diploma or equivalent; college degree preferred.

2. Proven experience in customer service, preferably within the insurance industry.

3. Excellent communication and interpersonal skills.

4. Ability to multi-task and prioritize workload in a fast-paced environment.

5. Strong problem-solving skills and attention to detail.

Proficiency in Microsoft Office and experience with CRM systems 

Jetzt bewerben

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