Practice Manager bei PCC COMMUNITY WELLNESS CENTER

Description

• Direct and assist MAs and PCRs to maintain efficient patient flow.
• Communicate assignments and provide backup support as needed.
• Delegate work assignments to balance workload and promote efficiency.
• Coordinate with PCRs and MAs to monitor patient registration and provider workload.
• Ensure adherence to clinic policies, procedures, and safety practices.
• Coach and motivate staff to enhance engagement and retention.
• Implement systems to improve patient intake, flow, and satisfaction.
• Monitor customer service quality and ensure adherence to protocols.
• Report opportunities for patient care improvements to management.
• Ensure coverage for clinical and clerical support areas as needed.
• Troubleshoot daily staff issues and provide solutions.
• Ensure compliance with HIPAA and clinic quality standards.
• Participate in quality improvement initiatives and provide feedback.
• Conduct performance evaluations and provide ongoing feedback to staff.
• Promote teamwork between clinical and clerical areas.
• Support training new MAs and PCRs as assigned.
• Lead department meetings and attend organizational leadership meetings.
• Monitor budget and practice cost-effective measures.
• Perform related duties as assigned.

• Medical Assistants:

• Supervise MAs in patient history documentation, treatments, and medication administration.
• Assist with VFC audits and Quarterly Metric compliance.
• Coordinate medical supply orders under supervision.
• Serve as liaison between Walk-In Wellness Center and Emergency Department triage.
• Monitor quality control checks on medical equipment and diagnostic tests.
• Monitor lab electronic billing processes.
• Monitor room assignments and transitions during clinic shifts.

• Patient Care Representatives:

• Liaison for managed care services and program policies implementation.
• Maintain EMR and insurance coverage knowledge.
• Ensure accuracy of batch money and petty cash handling.
• Implement workflows to enhance clerical staff efficiency.
• Manage physician appointment scheduling via EMR.
• Monitor office supplies within budget limits and handle appointment scheduling and calls.

Qualifications

Experience/Training: 

• High School Diploma or GED required.
• Proficiency in MS Office applications (Outlook, Word, PowerPoint, Excel).

Certifications/Licenses:

• Current and valid driver’s license.

Physical Demands:

• Must be able to remain in a stationary position 50% of the time.
• Must be able to move around the clinic site 50% of the time.
• Constantly operates a computer, computer printer, copy machine, and telephone.
• Occasionally positions self to maintain exertion of physical strength to move objects of 10 pounds from one level to another.
• Must be able to transport from one site to another.
• Must be able to cover other shifts as necessary.

Language Skills:

• Ability to read and write proficiently using the English language.
• Bilingual English/Spanish preferred/at some locations required.