Accounts Receivable Credit Technician bei Dixon Ticonderoga Company

Dixon Ticonderoga Company is seeking an Accounts Receivable (A/R) Credit Technician to join our team.  Our mission is to engage, inspire and empower teachers, students and artists to be their best by providing them superior educational and art products.  Dixon is a leading North American supplier of Art and Education products, serving School and Retail Markets.  Dixon is headquartered in Appleton, Wisconsin.  We are also quickly accelerating our global growth, with the combined strength from our parent company, FILA.

Position Summary:

As a team member of Dixon Ticonderoga, you will help us build a positive working environment and carry out our values and mission.

The Accounts Receivable Credit Technician supports the company’s cash flow by accurately applying incoming payments, resolving deductions and discrepancies, and assisting with the maintenance of customer account records. This role focuses on timely and accurate transaction processing, monitoring assigned accounts for past-due balances, and following established procedures for payment follow-up. The technician works closely with internal teams and customers to address routine billing or payment issues, ensuring clear documentation and efficient resolution. By keeping accounts current and processes accurate, the Accounts Receivable Credit Technician contributes to smooth operations and effective financial management.

Essential Functions:

• Accurately apply incoming customer payments to accounts in a timely manner, ensuring all transactions are matched to the correct invoices and accounts.
• Research and resolve payment discrepancies, deductions, and short payments, coordinating with customers and internal teams as needed.
• Monitor assigned customer accounts for past-due balances and follow established procedures for reminder calls, emails, and payment follow-up.
• Assist in preparing and maintaining A/R aging reports, ensuring information is accurate and up to date.
• Collaborate with sales, customer service, and other departments to resolve routine billing or payment issues.
• Support month-end close activities by ensuring payments and adjustments are processed before deadlines.
• Contribute to ongoing improvements in cash application, deduction handling, and other A/R processes to enhance efficiency and accuracy.

Knowledge, Skills, and Abilities:

• Basic technology skills, including proficiency in data entry, spreadsheets, and foundational Microsoft Excel functions (e.g., formulas, formatting).
• Ability to learn and follow established processes with guidance, showing curiosity and initiative to expand knowledge.
• Strong attention to detail with the ability to accurately process transactions and meet deadlines.
• Clear and professional verbal and written communication skills for both internal and external interactions.
• Problem-solving skills to identify and resolve routine payment and account issues.
• Reliable, self-motivated, and able to manage assigned tasks in a structured work environment.
• Proficient use of office equipment including, but not limited to, a personal computer, phone, fax machine, copy machine, and scanner.
• Proficient with Microsoft Outlook and Microsoft Word.
• While performing the duties of this job, the employee is required to sit, stand, use hands to operate computer, phone, and talk and hear. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Education and Experience:

• High school diploma or equivalent required; associate’s degree in accounting, finance, or a related field preferred.
• 1–2 years of experience in accounts receivable, cash application, or other related accounting functions preferred.
• ERP system experience (e.g., SAP) is a plus.
• Experience in a corporate or office environment preferred.

Working Conditions:

• The employee will experience normal working conditions where there is no physical discomfort due to temperature, dust, noise, and other related elements.

Note:  The statements herein are intended to describe the general nature and level of work being performed by the employee and are not be construed as an exhaustive list of responsibilities, duties, abilities and skills required of personnel so classified.