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Staff Software Engineer-Contacts bei Hatch

Hatch · New York City, Vereinigte Staaten Von Amerika · Hybrid

Jetzt bewerben

MUST BE BASED IN THE NYC, No Relocation

Onsite/Hybrid in SOHO

Not able to sponsor

About Hatch
At Hatch, we’re revolutionizing customer service with AI that doesn’t just assist — it transforms how businesses engage with customers. Backed by Y Combinator and top-tier investors like Bessemer Venture Partners and NextView Ventures, we’re doubling revenue year over year and scaling rapidly. We’re building the future of AI-driven customer service — and we’re just getting started.

Role- Staff Software Engineer -Contacts Team

About the Role

We’re looking for a Staff Software Engineer (Elixir) to play a pivotal role in building and scaling Hatch’s communications platform and user-facing experiences. You’ll lead the design and implementation of high-impact systems, guide technical direction, and mentor engineers across the team. This is a hands-on leadership role where you’ll work closely with product, design, and AI/ML partners to deliver reliable, scalable, and intuitive solutions that delight our customers.

Key Responsibilities

  • Design and build scalable, high-performance backend services in Elixir (and Go where needed) to power Hatch’s communications platform

  • Own architecture decisions that shape the long-term evolution of our product and infrastructure

  • Collaborate cross-functionally with product, design, and AI teams to deliver seamless user experiences

  • Mentor engineers and elevate technical standards through coaching, reviews, and best practices

  • Improve reliability and performance by driving initiatives in observability, fault tolerance, and scalability

  • Lead complex projects that cut across teams, setting the pace for high-quality engineering execution

  • Balance product and technical trade-offs to deliver pragmatic, business-driven solutions

What We’re Looking For

  • 8+ years of software engineering experience, with proven success at the senior/staff level

  • Strong expertise in Elixir or Go

  • Proven experience designing and scaling distributed systems in production

  • Solid understanding of databases (PostgreSQL, Redis, etc.) and event-driven/data-intensive architectures

  • Experience deploying and operating in cloud environments (AWS or GCP) with modern DevOps practices

  • Strong communication and collaboration skills — you can align teams and influence outcomes

  • A product mindset — you think beyond code and care about solving real customer problems

  • Experience mentoring engineers and providing technical leadership

Nice to Have

  • Experience in a fast-paced startup environment, shipping product quickly while maintaining quality

  • Familiarity with telephony, messaging, or communications systems

What We Offer

  • Competitive salary and equity

  • Remote OR Hybrid work environment (3 days/week in our NYC office)

  • Medical, dental, and vision benefits

  • 401(k) plan

  • Flexible PTO

  • Opportunity to build at the ground floor of a high-growth, mission-driven company

  • Not offering sponsorship

Why Hatch

  • Shape the future of AI-driven customer service

  • Build alongside founders and leaders who value speed, ownership, and ambition

  • Solve hard problems that impact real businesses and customers

  • Join a team of builders who care about great engineering, fast execution, and each other

Jetzt bewerben

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