Role: Learning & Development Specialist

Why Westerra?

Here at Westerra Credit Union, every employee counts. Our teams are made up of high-performing individuals committed to being HONORABLE, INVENTIVE, and CURIOUS – qualities that make us GREAT! Each person brings their authentic self to work every day, and we want you to feel comfortable being YOU.

All of our team members work towards a shared purpose: to teach one another to prosper. We strive to be a modern financial community where we all truly belong, both for our employees and the members we serve. We look forward to seeing how you will contribute to this purpose by positively impacting our members’ lives through personal attention, financial education, community engagement, and more. This is true for every role, as we believe that we are all member-facing.

Founded by schoolteachers in 1934, we are a learning organization at our core. We embed a growth mindset in our employees, ensuring that we all prosper together! If you’re ready to make an impact and join a community where you can grow, belong, and thrive, we encourage you to apply today and help shape the future of Westerra!

What is the role?

As a Learning & Development Specialist within our Corporate Learning & Development team, you’ll play an important role in delivering engaging learning experiences that support employee growth and drive business success. You’ll facilitate in-person and virtual training sessions, support onboarding and professional development, and help ensure a positive learning environment for all participants. This role is ideal for someone who enjoys presenting, connecting with others, and helping people learn, even if they’re just starting out in their training career.

What will be expected of me?

Training Delivery

• Coordinate and facilitate Westerra’s bi-weekly New Employee Orientation
• Facilitate instructor-led training (ILT) and virtual instructor-led training (vILT) sessions across topics such as product knowledge, operations, systems, soft skills, and company policies.
• Create a welcoming, inclusive, and interactive learning environment that encourages participation and engagement.
• Use provided materials (e.g., slide decks, guides, videos) to deliver training consistently and accurately.
• Adapt facilitation techniques to suit different learning styles and group dynamics.

Training Support

Training Logistics & Coordination

• Prepare training rooms, materials, and technology in advance of sessions (in-person and virtual).
• Manger rosters, track attendance, and collect participant feedback.
• Support scheduling, registration, and post-training activities as needed.

Continuous Improvement

• Gather and share feedback on training content and delivery with the Instructional Design team.
• Identify common learner challenges and suggest ideas to improve training experiences.
• Participate in facilitator development sessions and peer coaching to strengthen your professional skills and capabilities.

Will I have Direct Reports? No

What am I bringing?

Experience/Education:

• 2+ years of experience delivering learning in a professional environment using multi-media methods or 2+ years’ experience serving in a member-facing role within a credit union using Symitar
• Proficient with MS Office Suite and collaboration tools (MS Word, Excel, PowerPoint, Teams)
• Experience delivering presentations, leading group discussions, or facilitating meetings preferred
• Exposure to virtual training platforms (e.g., Zoom, Webex, MS Teams) preferred

Skills and Abilities:

• Strong communication and presentation skills, with the ability to explain concepts clearly and confidently.
• Comfortable speaking in front of groups and leading discussions (even with limited facilitation experience).
• Positive, energetic, and approachable demeanor that helps create a supportive learning environment with the Interpersonal skills to connect with learners and respond to their needs
• Basic understanding of adult learning principles or a willingness to learn them through on-the-job experience.
• Proficiency with Microsoft Office (O365) and other collaboration tools
• Highly organized with attention to detail in managing time, schedules, materials, and training logistics.
• Can be accountable for the completion of assigned tasks and projects with supervision
• Willingness to receive coaching and feedback to continuously improve facilitation skills.
• Dependable and professional, with a strong sense of accountability and follow-through.
• Ability to meet challenges with resourcefulness and innovative ideas
• Must be able to work in a collaborative team environment
• Must maintain a high level of confidentiality

What is the work environment like, and are there physical requirements for this role?

• Hybrid: Typically, a dispersed, flexible team environment both on Westerra campus and remote. Employees must reside in Colorado or be willing to relocate prior to starting employment. Residency is required for payroll and state tax purposes.
• Mon-Fri:   On location in the branch (Saturdays on rotation)
• Office environment
• Works primarily at a desk
• Ability to lift 25 pounds
• Travel Requirements: May need to travel within the Denver Metro and surrounding areas to support branch needs

Salary: in addition to the starting hourly rate of $24.00 - $29.00, this role is also eligible for Westerra’s self-funding reward plan. This plan pays out a cash incentive annually if Westerra hits specific criteria tied to financial goals and this role has a direct impact on the outcome of those results!

What are some of our benefit offerings?

• Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options
• Two dental plans through Delta Dental
• Basic life and AD&D insurance, short-term disability and long-term disability
• 20+ days of paid time off (PTO) per year
• Anniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY)
• 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes up to 6% match
• Up to $5250 per year for educational reimbursement
• 4 weeks of paid parental leave
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

Please note, applications will be accepted until at least October 8, 2025.