Home Health Supervisor bei The Independence Center

Description

The Home Health Supervisor oversees the daily service delivery activities of the Home Health program, supervising staff involved in home health services, supporting caregivers, ensuring adherence to licensing and training requirements, and providing backup care as needed. This role supports the HH Operations Manager in implementing operational strategies, promoting high-quality client care, and ensuring the overall success and efficiency of the Home Health program.

Essential Responsibilities:

· Supervise daily Home Health operations, including caregiver scheduling, supporting Staff Specialists to ensure excellent customer service, maintaining adequate client coverage, overseeing staff performance, and coordinating caregiver training to ensure compliance with licensing and program standards

· Partner with HR to screen, interview, and vet caregiver applicants, ensuring the selection process is thorough and all new hires complete the full onboarding process.

· Identify and coordinate backup staff to ensure uninterrupted client care when primary caregivers are unavailable, and provide direct care as needed

· Maintain a thorough understanding of and adhere to applicable state and federal regulations, including the Colorado Code of Regulations (Chapters 2 & 26). Ensure compliance with IC policies, procedures, and professional standards.

· Serve as a liaison for clients and caregivers, managing inbound and outbound communications via calls, emails, and texts while ensuring HIPAA compliance and high customer service standards

· Ensures all clinical documentation, caregiver checkoffs, and timecards are accurate, complete, and submitted on time, maintaining compliance with IC policies, regulatory requirements, and industry standards, and working with RNNow team and portal.

· In collaboration with supervised staff, establish and oversee comprehensive cross-training initiatives for all positions which may include oversight and maintenance of up-to-date desk manuals.

· Report and document staff and client concerns, mandatory reporting cases, and incidents of abuse, neglect, or exploitation as required by state and federal laws.

· Provide operational support by assisting the Program Manager with program planning and implementation, maintaining records for licensing and audits, and helping develop policies, procedures, and best practices for the Home Health program

· Participate and engage in any required program, committee or IC meetings with or in place of leadership.

· This position may also require the performance of other duties as assigned.

Requirements

Required Skills/Abilities:

· Demonstrates The IC’s core values of Adaptability, Collaboration, Inclusion, Integrity and Person First.

· Commitment to co-creating a culture that fosters diversity, equity, accessibility, and inclusion.

· Extraordinary customer service skills.

· Effective communication skills.

· Self-motivated, persistent, and flexible.

· Strong organizational skills and detail oriented.

· Ability to handle multiple priorities as well as deadlines.

· Takes responsibility for high-quality work.

· Capacity to work individually and as a member of a team in a team-oriented, inclusive environment.

· Possess decision-making and problem-solving skills.

· The capacity to empower individuals to advocate for themselves to maximize independence.

· Ability to maintain a high level of confidentiality and work within the confines of HIPAA regulations.

· Proficiency with computers, including MS Windows, MS Office (Word, Excel, PowerPoint, Outlook, Teams), Zoom and other common computer programs.

Education and Experience:

· Home Health or Medical Facility Experience Required

· 1-3 years of Management Experience Preferred

· Experience working with people with disabilities is preferred.

· Lived experience with a disability preferred. 

Travel:

· Local travel to partners, collaborators, clients, and vendors for official IC related business and events may be required. This may include out of the county for client home visits. 

· Must have a valid driver’s license, car insurance and meet company requirements for insurance coverage.

Working Conditions:

· Office environment requiring ongoing computer use and extended amount of time sitting or standing.

· Frequently lift, push, pull, up to 10 lbs. Occasionally up to 50 lbs. 

· Internet access to work remotely if protocols are issued for remote work.

Reasonable accommodations may be provided to empower the qualified individual with a disability to perform the essential functions of this position.