Member Services Representative bei American Academy of Ophthalmology

About Us
The American Academy of Ophthalmology (AAO) is the world’s largest association of eye physicians and surgeons, dedicated to advancing lifelong learning and professional interests of the ophthalmic community. With more than 32,000 members worldwide, the Academy provides innovative education, sets the standard for clinical practice, and hosts one of the largest medical meetings in the U.S.

Position Summary
The Member Services Representative is an integral part of the Membership Division, responsible for delivering a gold-standard level of service to members and prospective members. This position supports membership recruitment, retention, and engagement activities, manages member records, and ensures accurate and timely service across a wide range of touchpoints. The role also plays a key part in membership operations at the Academy’s Annual Meeting, our most significant recruitment initiative.

Role and Responsibilities

• Serve as the first point of contact for membership inquiries, providing accurate and timely information.
• Support the execution of membership engagement plans, including operational aspects of recruitment and retention campaigns.
• Maintain the integrity of member data within the Personify membership database.
• Audit and update Membership & Alliances website content, ensuring accuracy and clarity.
• Process membership applications, dues, reclassifications, and refunds in collaboration with Finance.
• Resolve member concerns with professionalism, escalating issues as needed.
• Support departmental projects, including mailing list rental services and SOP documentation.
• Participate in Annual Meeting planning, ensuring Member Services has the tools needed to serve members and prospects.
• Contribute to the Future Residents of Ophthalmology program, supporting the Academy’s goal of early member engagement.

Qualifications, Skills, and Education Requirements

• 3 years of office experience and 3 years of customer service experience required.
• 2+ years’ experience with Personify or similar CRM software.
• Strong computer skills (Microsoft Office, data entry, report writing).
• Excellent communication skills (written and verbal) with a professional demeanor.
• Ability to problem solve, exercise judgment under pressure, and work independently.
• Strong organizational skills with the ability to manage multiple priorities.
• 2 years of college coursework preferred; Spanish language skills desirable.

Salary: $80,896.