Assistant Manager, Arena Events Ticketing bei Player 15 Group

Assistant Manager, Arena Events Ticketing

Mortgage Matchup Center & Headquarters

Phoenix, AZ

Job Summary:

Player 15 Group – the sports & entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center — is redefining the industry standard. Headquartered in downtown Phoenix and engaging fans across the world, Player 15 Group is driven by possibility, innovation, and the desire to create memorable moments for our fans and community.

Our culture is anchored in purpose-driven leadership and fueled by individuals who bring passion, creativity, and vision to everything they do. We challenge convention, amplify voices, and create experiences that resonate well beyond the final buzzer. This is where talent meets purpose and bold ideas become reality.

We are seeking an experienced and motivated Assistant Ticket Manager to join our Arena Events team. In this high-impact role, you will support all facets of Arena Concert/Event Ticketing for Mortgage Matchup Center and Player 15 Group while playing a key role in broader department initiatives. Preferred candidate should have knowledge of Ticketmaster Host, Archtics, TM1 and MS Office with the willingness to learn and retain new skills as needed in the ticket office environment. Candidate will require the ability to work under the pressure of constant deadlines and must be able to adapt to the demands of a fast-paced business and consumer environment. Candidate must also be available to work nights, weekends, holidays and be prepared to work long days as needed.

What You Will Do:

• Event creation on various ticketing platforms (TM Host, Archtics, TM1)
• Managing numerous events during their respective on sale periods
• Computer input, processing ticket orders, account consignments, etc
• Supervising part time staff on event day and assist with guest and ticket related issues
• Prepare audits and other reports requested during on-sale period or settlement
• Other duties as assigned.

What We Need from Our Assistant Ticket Manager:

• Knowledge of Ticketmaster Host, Archtics, TM1 and CRM
• Adapt to deadline changes in a fast-paced environment
• Strong time management aptitudes
• Strong written and verbal communication and listening aptitudes
• Willingness to learn and retain new proficiencies

Experience/ Education Requirements:

• High school diploma or GED
• + 3 years of related ticket office experience  

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by Assistant Ticket Manager to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to transit throughout the arena for long periods of time.
• This position works mainly indoors, removed from extreme weather; exposure to weather is <5%
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally.
• Must be able to carry on a conversation both on the phone and in-person.
• Ability to Read, Write & Speak in English
• Wide range of full-time benefit options including
• Medical, Dental and Vision coverages
• Life and Disability options
• Vacation, sick and holiday leave programs
• Perks:
• Discounts at Fanatics Team Shop
• Tickets available for Phoenix Suns and Phoenix Mercury games
• Visit our Culture page to learn more about our culture and work environment

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For questions about this career opportunity, please contact the People & Culture Recruiting team at [email protected]