Technical Writer bei Actabl

Description

Hi, we’re Actabl.

We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. Our mission is to empower the people that power hospitality. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.

Our Valued Behaviors

• Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
  • Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.
  • Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together.
• Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization.
• Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.
• Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily. 
• Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.

In this role you will:

A Technical Writer at Actabl plays a crucial role in identifying, analyzing, designing, developing, and managing the Actabl documentation for delivery to customers and employees. This role is responsible for writing product instructions, user manuals or other materials for all four products equally, that help explain complex information and procedures. In addition, the Technical Writer writes help information available to customers online.

Typical Functions:

• Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
• Gather and analyze technical and product information from various sources (such as product demonstrations, project tracking systems, interviews, emails, or phone calls) to document new or changing product functionality.
• Manage documentation projects effectively to meet deadlines and quality standards.
• Proactively escalate project issues, roadblocks, and scope changes as they occur.
• Work with Actabl subject matter experts (SMEs) and other internal groups to develop and maintain documentation that meets established Actabl quality metrics.
• Practice established documentation development and maintenance practices as set forth in the Actabl Corporate Communications Style Guide.
• Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
• Provide editing support for all document types, as requested.
• Maintain the library of application documentation, cataloging it for internal and/or external use.
• Research changes to documentation and update existing documents, as required.
• Solicit feedback for measuring documentation effectiveness.
• Conduct user/task analysis to determine documentation requirements with direction from Manager/Lead.
• Understand, support, and apply effective documentation development and maintenance practices, including the use and continuous improvement of stated processes, procedures, templates, and standards.
• Perform peer reviews to ensure Actabl documentation is accurate, relevant, concise, easy to use, and conforms to style guide, writing standards, and Actabl quality metrics.
• Effectively use established templates to create and publish documentation.
• Develop documentation plan and development schedule for identified documentation projects.
• Advise other departments on user interface and writing standards.
• Proactively seek solutions to problems, reaching out to the appropriate resources to obtain a resolution.
• Edit/Amend style guide as standards change and/or create style guide in the absence of one.

Requirements

Unpacking What We’re Looking For

Ideal Skills & Experience:

• 2-4 years of proven experience as a technical writer for the software industry.
• Bachelor's degree in English, Communications, Journalism, or a related field is preferred; can be substituted for equivalent experience. 
• Proficiency using Microsoft Office applications (Excel, PowerPoint, Word, Teams), as well as the Google Suite of products.
• Communication: Communicate information effectively to customers, technical staff, managers, executives, sales and marketing teams.
• Ability to adhere to standard technical communication processes.
• Ability to apply the most appropriate technology for the documentation type.
• Ability to understand information gathering, analysis, design, verification, and management practices and apply them effectively. Demonstrate information-gathering techniques and apply them to the software development life cycle.
• Ability to arrange and classify multiple pieces of information effectively as well as restructure it for a better approach to problems or tasks.
•  Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, and break down complex information into accessible concepts appropriate to the audience.
• Observational: Use observation techniques to determine other sources of data for information gathering.
• Data Modeling: Represent information in graphical forms that augments textual representations.
• Must provide exemplary writing samples.
• Ability to work in and manage ambiguity, including dealing effectively with issues that do not always have a process, system, or solution in place.
• Ability to negotiate technical and end-user documentation priorities and resolve conflicts among project stakeholders.
• Strong consultative skills and ability to make persuasive recommendations based on business rationale.

Key Competencies:

• Strong Technical Expertise: A solid understanding of SaaS (Software as a Service) concepts, tools, and platforms.
• Effective Communication: Clear communication skills are crucial. You’ll need to explain complex technical topics in a way that’s easy for readers to understand.
• Editing and Proofreading: Reviewing and refining content for clarity and correctness
• Adaptability and Flexibility: The tech landscape evolves rapidly. Ability to learn and document new technologies and processes quickly.
• Time Management and Organization: Managing documentation projects to meet deadlines and quality standards.
• Collaboration: Working with subject matter experts and other teams to develop comprehensive documentation
• User Experience (UX) Design: Understanding how users interact with documentation and improving usability

We try to be specific about the experience we believe you’ll need to have in order to be successful in this position, however, we encourage you to apply even if you don’t meet 100% of the outlined bullet points. If you are excited about innovating hospitality through technology and are a top-performing team player with a strong work ethic, we’d love to hear from you!

Work Environment:

This is a hybrid position and will be part of our Denver office with an expectation of working three days (Tuesday-Thursday) in-office and two days (Monday & Friday) remote. Candidates located outside of the Denver Metro Area will be reviewed and considered if necessary.

Actabl Around the World:

We are a hybrid friendly workplace with our main office in lower downtown Denver and with additional office hubs located in Atlanta & Tampa, and our remote based domestic & international employees support our hoteliers across the globe. No matter where you live and work, you’re a valued member of the Actabl team. 

Preview Your Team Member Experience

Total Rewards At-a-Glance:

All Actabl full-time team members and their dependents based in the United States are able to receive the following benefits starting on the first of the month following the first day of employment:

Health & Wellness

• Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
• Employer-paid life & AD&D, short-term disability & long-term disability
• Discounted pet insurance plans through Wishbone
• Employee Assistance Program (EAP) services available to employees & their dependents
• On-site gym available for free use at Denver office

Financial Wellbeing

• Competitive base salary with bonus structure
• Healthcare spending accounts with employer contributions
• 401(k) plan with an employer match of up to 4%

Flexibility & Time Off

• Unlimited discretionary time off hours to be used when needed
• 10 observed US federal holidays throughout the year
• Winter recess for all Actabl employees between December 24th-January 2nd
• 12 weeks of parental leave for both birthing & non-birthing parents

Compensation:

Qualified candidates can expect a salary range of $70,000 - $80,000 depending on experience. Potential for end-of-year bonus earnings and periodic merit increases also available based on company and/or personal performance.

Ready to Check-in to Your Next Role?

If you’re excited about our mission in empowering hospitality through technology, apply to join the Actabl team today!

Candidate AI Usage Policy

We are committed to fostering a hiring process that reflects each candidate’s unique skills, experience, and perspective at Actabl. To support a fair and authentic evaluation process, the use of artificial intelligence (AI) tools to generate or assist with responses is not permitted during any stage of the interview process. This includes live interviews (in-person or virtual), as well as take-home assessments, test projects, and work samples.

Accommodation Requests

We understand that some candidates may require accommodations that involve the use of AI. If you require any accommodations during the interviewing process please contact us in advance at [email protected]. We are committed to providing reasonable accommodations and ensuring that every candidate has an equitable opportunity to succeed!

Our Nondiscrimination Promise

Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.