Sales Operations (Phoenix, AZ, US, 85016) bei International SOS

Overall, Purpose of the Job

The Sales Operations Coordinator is a key member of a centralized support team dedicated to enabling the success of the Account Management, Business Development, and Client Services teams. This role delivers exceptional customer service to visitors and callers at corporate headquarters, while also providing administrative assistance across departments as needed to ensure smooth and efficient operations.

Key Responsibilities

Sales Operations

• Ensure the smooth and efficient execution of core Sales Department processes to support business objectives.
• Serve as the primary point of contact for Salesforce automation, including system updates, troubleshooting, and user support.
• Manage the onboarding process for all new and renewing clients, ensuring timely and thorough completion of required steps including completing Operation / Billing Procedures.
• Coordinate Accounts Receivable activities in collaboration with Sales and Finance teams to maintain accurate and timely billing.
• Support training and education programs by managing billing and invoicing functions.
• Process sales orders, including Exchange Kit requests and other materials submitted by the sales team.

Sales Administration

• Prepare, organize, and maintain a variety of records, documents, files, and reports to support the Sales Department’s operations.
• Handle all client-related information encountered during the course of work with strict confidentiality, in full compliance with HIPAA and other applicable privacy regulations.

Reception/Administrative

• Answer incoming calls via the corporate switchboard and route them to the appropriate departments or personnel.
• Greet and assist visitors at MedAire’s corporate headquarters, ensuring a professional and welcoming experience.
• Monitor and respond to inquiries received through general inboxes, including SalesOps, Kit Exchange, Training, and all OEM-related inboxes.
• Perform other duties as assigned to support departmental and organizational needs.

Required Skills and Knowledge

• Strong written and verbal communication skills for effective internal and external correspondence.
• Excellent interpersonal abilities with a professional and approachable demeanor.
• Demonstrated customer-centric mindset with a commitment to serving both internal and external stakeholders.
• Exceptional organizational and time management skills, with attention to detail.
• Proven ability to manage multiple projects and priorities simultaneously in a fast-paced environment.
• Familiarity with process improvement methodologies and a proactive approach to implementing change.
• Skilled in prioritizing tasks and managing competing deadlines with efficiency and accuracy

Required Competencies

• Customer Orientation.
• Results Orientation.
• Persuading and Influencing.
• Planning and Organizing.
• Leadership and Commitment to excel.

• Resilient, resourceful, optimistic, and energetic.

• Strong sense of accountability and ability to work under pressure.
• MS Office applications:  Word, PowerPoint, and Excel
• CRM (Salesforce) / ERP (SalesPad / Great Plains) experience preferred

Required Work Experience

Required Qualifications

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