IS Business Analyst - ERP Support bei TRecruitment?

Tasks and Responsibilities

• Monitor and manage the JDE E1 support queue, ensuring tickets are resolved within defined SLAs.
• Provide functional support for JDE E1 Manufacturing and Distribution modules, addressing incidents and enhancements.
• Gather and translate business requirements into clear functional specifications.
• Collaborate with the technical team to review specifications, support testing, and validate configurations.
• Support system enhancements, integrations, and other projects impacting manufacturing and distribution.
• Develop and maintain Hubble/Reports Now reports and other functional documentation.
• Create and update Knowledge Base Articles to help the business resolve recurring issues.
• Deliver end-user training and guidance on system functionality
• Partner with stakeholders to understand requirements, address concerns, and drive process improvements

Education and Experience

• BS or BA degree
• At least 4 years of experience in an IT Business Analyst role focused on Production Support and Enhancements.
• Knowledge of ticket systems such as ServiceNow/OTRS/Jira.
• Experience with JD Edwards EnterpriseOne (Manufacturing/Distribution Modules).
• Proficiency in SQL (data analysis, troubleshooting, queries, etc.).
• Experience with Hubble/ReportsNow in report development.
• Proficient in the Microsoft Office Suite (Word, Visio, Excel, PowerPoint).

• Understanding of ITIL concepts.

Competencies

• Strong teamwork and collaboration skills.
• Excellent problem-solving abilities.
• Customer service orientation.
• Willingness to learn and a hands-on attitude.