Service Desk Administrator: HRSD Module bei Burns & McDonnell

The ServiceNow HRSD Administrator will perform software application configuration, development and implementation on one or more computing platforms, with a primary focus on Burns & McDonnell’s ServiceNow instance. This role will provide analysis of potential solutions and develop recommendations. 

• Support the design, build and implementation of enhancements in the HR Service Deliver Module (HRSD).
• Provide technical support to HR staff and end-users.
• Troubleshoot and resolve system issues promptly.
• Document system processes, configurations, and procedures.
• Manage user roles, permissions, and access controls.
• Ensure system compliance with data privacy and security regulations.
• Research and design solutions based on customer requirements. 
• Maintain programming, documentation, development, and project methodology standards. 
• Perform testing and debug programs throughout the application development process. 
• Serve as Technical expert of the HR ServiceNow platform. 
• Participate in code and design reviews to maintain code quality. 
• Collaborate with HR and IT teams to optimize system functionality and workflows.
• Stay current with HR technology trends and best practices.
• Performs other duties as assigned. 

• Bachelor's degree in computer science, management information systems, engineering or related field and 4 years required. 
• Agile Development experience preferred. 
• Experience with the HRSD module of ServiceNow.
• Strong knowledge in programming languages and coding principles and procedures. 
• Strong attention to detail, facilitation, team building, collaboration, organization, and problem-solving skills. 
• Excellent verbal and written communication skills. 
• Ability to work methodically and analytically in a quantitative problem-solving environment. 
• Effective written and oral communication skills. 
• Demonstrated critical thinking skills. 
• Strong knowledge in Microsoft Office Suite (Word, Excel, and PPT). 
• Ability to obtain applicable certifications.