Service Engineer II bei D-Wave Quantum Careers

About the role

D-Wave is seeking a highly motivated and experienced Service Engineer II to help build and maintain our growing fleet of Quantum computing systems. In this role, you will join a team of smart, passionate engineers who care about making our systems run smoothly and creating the best experience for customers.  

This is a multi-disciplinary role involving applied mechanical, electrical, and cryogenic principles. Your primary responsibilities will include building, upgrading, maintaining, and troubleshooting/repairing complex quantum computing systems which are the foundation of our Leap™ quantum cloud service. In addition, you will use your expertise to help improve our systems and processes by working closely with our R&D teams. You will need to rely on excellent learning and problem-solving skills. There is no handbook for this role, but you'll have the support and knowledge of the whole company to learn from.  

This role is based in Burnaby, BC, with occasional travel to field sites. You will also be expected to join an on-call rotation that supports our production systems. As a customer-facing role, building good relationships with our partners is an important aspect of the work. 

What you'll do

• Participate in system builds, installs, upgrades and maintenance  
• Hands-on work and troubleshooting cryogenic and electromechanical systems in the lab and in the field  
• Working closely with the hardware team to progress system design, reliability, and serviceability  
• Developing and improving service and incident response procedures  
• Build strong working relationships with partners and host facilities personnel 

About You

• Bachelor's degree in Engineering, Physics, or the equivalent education and experience  
• 2+ years' hands on experience maintaining and improving multi-disciplinary, complex, electro-mechanical systems in a lab and/or a production environment 
• Strong foundation in thermodynamics, fluid dynamics, and electro-mechanical devices   
• Knowledge of scripting, PLC logic or programming languages such as Python and C/C++ 
• Excellent critical thinking and hands-on problem-solving skills  
• Organizational skills (ability to work on varied tasks with competing deadlines) 
• Strong English communication skills (written and verbal) 
• Ability to travel internationally up to 10% of time without restrictions (valid passport) 
• Ability to work in a fast-paced team environment that is focused on priorities and end results  
• Team player with ability to work independently on multiple projects  

Desired Qualifications

• Experience working with cryogenic systems and/or high vacuum systems  
• Understanding of networking protocols, IT infrastructure, and Linux/UNIX operating systems  
• Experience with P&IDs, fluid control systems, or electro-mechanical control systems  
• Current or eligible to register as an Engineer-in training (EIT) or Professional Engineer (P.Eng.) with EGBC  
• Experience providing technical support  
• Experience in technical product development  

Additional Requirements

• Must be willing to work flexible hours during busy periods (on-call rotation participation will be required) 
• Willingness and ability to travel to customer sites located across North America and Europe on occasion (~10%) 
• Ability to obtain work authorization in the USA 

A D-Waver's DNA

• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
• We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
• We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.
• As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.

Our Compensation Philosophy is Simple but Powerful:

We believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got — not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team. 

During the interview process, your Recruiter will explain how our rubrics work across all our total rewards (base, equity, bonus, perks, benefit, culture) offerings. The base salary for this role is targeted between $79,040 - $118,560 CAD per year. The final offer is determined by your proficiencies within this level. 

Inclusion: 

We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.

The Fine Print: 

No 3rd party candidates will be accepted

It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.